Curacao Air Terminal Services Group

4 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 8 CURACAO A I R TERMINAL SERV I CES GROUP CATS Group, reports, “We offer fueling, we offer catering, aircraft cleaning, and then we have all the facilities such as customs, immigration, security, and VIP lounges. We have a bar, we have a pilot rest area, pilot lounge, offices, parking areas that are covered and open, a cantina. It’s not only great for the clients, but for everyone that’s working with us to be comfortable.” The Curacao Airport Terminal Services Group do everything they can to go above and beyond for the client, including hotel and car rental booking, jet-to-yacht transfers, placing catering orders, grocery shopping, right down to offering car washes while the client’s car sits in the parking lot. “Not only do we wash the cars, we wash the airplane, too,” Doll-Oedjaghir says. The CATS Group also help clients with the typically frustrating parts of air travel, including organizing communication between aircraft and the air-side supplier of services, assisting with customs and immigration, and handling air- related package and cargo clearance. Aircraft entering Curacao require a landing permit, so clients notify the CATS Group before they travel to have their documents prepared in advance. Clients can then also submit their additional requests via email, phone, or WhatsApp. The CATS Group has checklists and follows standard procedures to ensure they have all the information they need before their clients land. This helps prevent delays or service interruptions and to make sure the facilities are stocked up with all the fuel and supplies needed. “We have had a lot of experience through the years, which has helped us to be efficient and to think ahead for the client,” Doll-Oedjaghir says. “Just because the client is telling you ‘I need this and this and this and that,’ based on experience, we know that we also need some other items in order for this to be successful.” The CATS Group works with trusted partners including Goddard Catering for food, CurOil for fuel, and AFS and Swissport for flight service. They also work with KLM to provide an