TCA Handling

IX BUSINESS VIEW CARIBBEAN VOLUME 10, ISSUE 2 is to produce well rounded team members by developing them professionally and personally and giving back to our Community. “We try to support our team members anyway we can,” Westcarr says. “We have an open-door policy, team members are encouraged to speak because we need their feedback and suggestions to enhance our service delivery to our clients and customers. Our employees are our eyes and ears. We are a family because we often spend the majority of many days on the job.” For these employees, training is a critical part of their success. Westcarr says training is ongoing even daily. From learning technology systems to company processes to customer service, despite training which is continuous along with significant investment turnover is high, we still have to meet and exceed clients/customers satisfaction. Many partners are needed to help TCA Handling achieve its goals. Three of the biggest challenges for the company are maintaining staffing levels, its ground support equipment that is needed to get the job done, and the rising cost of fuel, Roberts says. Napa Auto Parts and Carquest help with supplying needed parts to support its equipment needs. PTS Equipment and Tibor’s Machine Shop have the expertise to support the maintenance staff to find a solution for just about any equipment issue. Having this knowledge is