Business View Caribbean
5
handled by a live person who understands the Jamai-
can marketplace, your concerns and your issues, and
can respond to anything. And for our bigger customers,
we have active bodies on the ground engaging them
all the time. Our customers don’t see this from other
competitors; they don’t see this kind of consistent in-
teraction. This really sets us apart – our very strong
employee engagement.”
While DHL Jamaica benefits from the worldwide invest-
ments made by its parent company, it is also empow-
ered by it to make those decisions that best ensure
its own local success. “DHL is always expanding and,
in fact, globally, we continue to make hundreds of
millions of dollars investments in our different hubs
around the world which link back to the service that
we provide here in Jamaica,” James explains. “For ex-
ample, our Cincinnati hub is one of the major connec-
tion points – anything coming from Jamaica through to
