Papagayo Beach Resort

8 BUSINESS VIEW CARIBBEAN VOLUME 10, ISSUE 10 To facilitate this, the resort has a dedicated guest relations team. “Upon check-in, guests receive comprehensive information about the island and our services. Our guest relations team is always on hand to assist,” he adds. Furthermore, the resort has developed its own Papagayo app, a digital concierge of sorts, providing guests with all the information they need about the resort and the island at their fingertips. Valued Partnerships and a Vision for the Future In the intricate tapestry of resort operations, collaborations and partnerships play a pivotal role. For Papagayo Beach Resort, these relationships are not just transactional but are deeply rooted in shared values and goals. While Harvey emphasizes the resort’s commitment to working with a myriad of local suppliers, one name stands out when reflecting on the recent renovations—Kooyman. “They’re a local company founded by Curaçao people, and they’ve provided us with a wide range of operational supplies, from aspect on the island, blending luxury with local talent and sustainability.” The Caribbean, with its tropical allure, is not without its challenges. Extreme weather events, particularly hurricanes, are a reality that establishments must be prepared for. “We always have a crisis management team in place, consisting of the heads of every department. They convene regularly, especially when there is a potential threat, ensuring we’re always prepared for any extreme weather,” Harvey shares. Offering Guests a Taste of Local Curaçao While the pristine beaches, sunny weather, and swaying palm trees are primary attractions for visitors, there is an increasing desire among travelers to immerse themselves in local experiences. Harvey acknowledges this, stating, “People visit our island for its natural beauty. Our focus remains on providing a beautiful environment. However, we also ensure guests get a taste of local Curaçao.”