15 BUSINESS VIEW CARIBBEAN APRIL 2021 Geoffrey Fieger, Attorney and Owner of Quintessence Hotel, Anguilla: “The most impactful thing that’s happened in the last year is our knowledge of human frailty in the face of pandemics, which can kill millions of people worldwide. We are indeed a frail species, a tender vessel… and we should be respectful more of the environment. This pandemic has actually impacted us in Anguilla more than Hurricane Irma because it has really hindered the travel experience, but it’s still the best and safest island nation. You have a test before you come and again when you arrive, and then we have what’s called the bubble in Anguilla and you’re protected within your hotel or at other bubble hotels. It’s really a very nice, safe system they’ve set up. Now we just have to encourage everyone to get the vaccine. We have it here now.” Matt Karow, General Manager Hyatt Centric Old Town Alexandria, Virginia: “I would say communication. I think every business, hotels included, is going to have to work a little harder for every customer they have in the next year. It’s been a humbling experience – we’ve seen a lot of people out of work in the hospitality sector. A lot of hotels permanently closed. And we have to value every person a little bit more. Whether it’s a colleague or a customer. We’re going to have to communicate with them at an extra high level, or they’re going to find someone who is fitting that need. And they’ll either go work for them or stay with them.” Corey Hillard, GM Hampton Inn Odessa Trinity, Florida: “I believe business travel may not ever come back to where it was. A lot of businesses have Power Question What is the most impactful lesson you’ve learned in the last year and how will that influence 2021?
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