Business View Caribbean | April/May 2022

30 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 4 have to tell him when that can’t be done. And thirdly, you have to do service. You have to go the extra mile. That keeps you uppermost in the customer’s mind and that’s what we want.” PSI operates with a lean team of six employees. Andres Conde is a civil engineer with an MBA in finance. His son Eduardo is an environmental engineer with a Master’s degree in engineering and an MBA. They also have a mechanical engineer and two super efficient women that handle all the order entry, accounting, etc. In addition, they have one long-time employee who used to work for Andres in another company and knows very well how to talk to engineers. The PSI head office is in Caguas and they provide service to clients throughout Puerto Rico, Bahamas, Barbados, Dominican Republic, and Jamaica. They have also done business in Mexico, Trinidad & Tobago, the U.S., and the U.S. Virgin Islands. Some of PSI’s customers know what they want when they contact the firm, while others are looking for solutions to a problem. According to Conde, “Sometimes they come with a part number, so we know exactly what to give them. Many times, working particularly with the consulting engineers, they ask us what they need. And then we sit with them and discuss what they are designing or working at, and we’ll give them our ideas and recommendations. Hopefully they will accept them and put them in the drawings and get them on the project. That especially goes with valves, heat exchangers and pumps. We design those items for them, or the manufacturing company designs them for us, and we give the customer what they require and eventually that becomes an order.” Water treatment is one of the key areas PSI is involved in, as well as areas related to product handling such as pharmaceutical – some pumps are designed specifically for that. It might be in heat transfer, in utilities. “We are involved in a