Business View Caribbean | August 2022

103 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 8 such as concierge services, extended warranty, purchase protection, and so on. Our cards meet international standards in terms of the new EMV technology, and the contactless payment feature. We have been undertaking significant investments in technology over the years and certainly will continue to do so to further improve our operational efficiencies.” As a growing bank, acquisitions have played a role in ECAB’s success to date, with the bank acquiring ABI Bank, and more recently Scotiabank. Displaying an intimate knowledge of the markets the Eastern Caribbean Amalgamated Bank Limited serves, Spencer recounts, “I think that its a core benefit, that we have built capacity for acquisitions and integrating banks, and we also have a very comprehensive understanding of customer needs from a retail and commercial banking perspective. We remain customer centric with continued focus on the quality, the type of products and services offered to customers while capitalising on the flexibility allowed when operating a bank in the Caribbean region.” Personalized and efficient service, even to something as simple as the ability to order and receive a new chequebook in 24 to 48 hours, and overall flexibility and speed in decision making sets the bank apart from its competitors. As for what comes next for Eastern Caribbean Amalgamated Bank Limited, Spencer adds, “In terms of the blueprint for the future, we are guided by and motivated by our mission, which is to create value for all of our stakeholders. As such, we continue on a path that will do just that.” A continued effort to streamline the customer experience through the introduction of enhanced products and services, and the full integration of the newly acquired Scotiabank accounts and assets into ECAB’s portfolio are part of the plan in the immediate future. Looking beyond that, Spencer conveys, “I think generally speaking, we will continue to grow organically and inorganically.” EASTERN CAR I BBEAN AMALGAMATED BANK