impact future business opportunities. “We work on an island. It’s small, everybody knows each other, and we try to give our customers that feeling that we are family to them.” Direct executive accessibility contrasts sharply with larger construction firms where clients typically face multiple management layers to reach decisionmakers. “When they call the company, they call me on a daily basis.The owners are running the company and they feel like they can get that family, an important personal touch every time,” Rostant says. This communication model eliminates bureaucratic delays that often frustrate clients working with corporate construction companies. “Customer service sometimes may be overlooked in the construction industry. But I believe that our projection of trying to really be a step above any customer service in this industry has really proved to be very helpful to us,” Rostant notes.“It shows that our customers keep coming back and keep building with us. We like to be that go-to company for them, easy and stress-free.” DESIGN-BUILD CAPABILITIES Design-build project delivery methods have gained prominence across Caribbean construction markets as clients seek to streamline coordination and reduce management complexity inherent in multi21 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 08 ROSSCON LIMITED
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