they buy one block or thousands. In a small country, your reputation is everything.You have to get it right every time — and if you don’t, your recovery has to be even better.” Frank adds, “Complacency is the biggest downfall. You can never take customers for granted. Every single day, you have to earn their trust.” LOOKING TO THE NEXT CHAPTER As The Flowers Group approaches its 80th anniversary, its future rests on the same values that shaped its past: foresight, quality, and community The Group’s culture of philanthropy extends into every division, from donating building materials to supporting community projects and providing opportunities for Cayman’s youth. A CULTURE OF INTEGRITY With nearly 200 employees across its divisions, The Flowers Group is more than a company — it is a family. Dara emphasizes the importance of loyalty, both within the team and with customers. “We trade in loyalty,” she says.“That means listening, responding, and valuing every customer, whether 32 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 08
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