Business View Caribbean | December 2020

28 BUSINESS VIEW CARIBBEAN DECEMBER 2020 well partnering with firms that are motivated to work with us. One area we’ve spent efforts on is our management systems, for example with ISO 9001 and similar certification systems. So, we are very careful when we bring on a new supplier; they have to be pre-qualified for several criteria and have the right insurances. But once they start doing work for us, and their performance is to the right standard, there is no reason why that relationship doesn’t go on for a very long time. We do a lot of work with Shield Security. I almost consider their staff to be our staff and vice versa. Their standards are really high and we have actually trained some of their people in customer service and they have trained ours in terms of safety management; so that’s a very good example of a close working relationship.” BVC: How would you describe your company culture? Kacal: “In the last few years, from a national point of view, there was a lot of competition for skilled workers, but we have never had a problem hiring and retaining skilled people at Servus. And that, we believe, comes down to company culture., We are always able to fill positions that we advertise. We allow a fair amount of autonomy in the working groups on different sites and we try not to micromanage them. We let them operate within our governance structure and within certain overall guiding principles. But the facilities management manager on a site has his decisions to make and he knows what he has to do within our set processes and framework. And we try not to interfere with that, whilst keeping the quality standards up. The management system is very critical… we spend a lot of time