from entry-level roles into supervisory and senior positions across departments such as marketing, production, logistics, sales, accounting, and IT. One oft-cited example is a young woman who began her career in the showroom selling products and, after gaining qualifications, rose into a senior role in the accounting department. Generational continuity is another defining characteristic. Families have built their lives around the company, with parents working in production and their children later joining the business in more specialized roles. In some cases, second-generation employees are now contributing in technical or professional capacities, reflecting both the company’s growth and its commitment to retaining talent over the long term. At the center of this culture is a rare degree of accessibility. Executive Chairman Roshan Khan maintains an open-door policy that extends beyond the management ranks. It is not unusual for a production worker or security guard to request a few minutes with him to discuss a personal issue or concern, and to be met with empathy and practical support. “There are not many corporate companies where a production worker or a security guard can call and ask the Chairman, ‘Can I see you for five minutes?’” Mohamed points out.“Here, that happens. He knows their families, their histories. It genuinely operates like a family.” This environment fosters not only loyalty but also intrinsic motivation.Employees are well compensated, but they are also valued as individuals with families, responsibilities, and ambitions beyond the factory floor. Flexible arrangements, understanding of family commitments, and a culture that prioritizes mental well-being and stability have resulted in a workforce that views Chief as more than a job, but as a community. 20 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 12
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