Business View Caribbean | February 2020

49 BUSINESS VIEW CARIBBEAN FEBRUARY 2020 GCG GROUND SERV I CES “an expansion mode. Our objective is to provide our ground services in all the stations in which we do catering operations; that’s the strategic direction that we’re in, right now,” he explains. “We recently acquired a few new stations: St. Lucia, Barbados, and Costa Rica, so our growth has mainly been through acquisition, rather than generic. But we are looking at all the opportunities that may exist in any station in which we can partner with the operators of the airport in providing these services. Once we can, in any way, improve the customer or passenger experience going through an airport, that’s what we’ll do. We look where challenges exist in the overall process and look for solutions to meet those challenges.” “What you find is that the customers are recognizing the quality of service that we provide and that’s one of our biggest core values: service excellence,” Sanderson concludes. “And we are very consistent with the standards that we have set. Once a customer recognizes that we are able to deliver the service that meets their expectations, we believe that we will be able to grow to the level that we want to grow. And I believe that we should be in at least 12 countries in the next five years. We are a safe, reliable, and customer-driven service provider. Our objective is always to ensure that the customer’s expectations are either met or exceeded.”