Business View Caribbean | Jan 2019

65 throughout the project, but usually it’s covered in the costing of the various contracts.” IT Manager,Wayne Sobers, weighs in on the Company’s competitive advantages, stating, “We are the largest company of our type in Barbados, although there are other companies that do various other kinds of related services. Basically, we distinguish ourselves by the type and quality of work we do. The TMR brand is synonymous with quality. People generally find that, even though we may be a bit expensive, the quality and care in the work our technicians provide tends to be better than what most other companies in the region are providing now.” Training is an ongoing process. Some workers require certification in order to operate equipment. TMR also provides other in-house skills training, health & safety – the whole gamut. As in most countries, the availability of skilled labor is an issue in Barbados. Paula Pitt, Director of Human Resources notes, “We have an arrangement with the National Training Board, where we have apprentices that we train for two or three years, depending on their level of experience. For the most part, we retain those apprentices as employees. At the end of the program, they’ll be integrated into our culture and understand how to technically do the work and they’ll know our customers. It’s really quite unique.”While every customer is important, two long-term business relationships are especially notable. Sagicor