Business View Caribbean | Volume 9, Issue 1

28 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 1 Jamaica Plumbing, introducing new products and innovations in the industry. Using the company website, suppliers are able to see what they can offer to the company, in both new and existing products. Although Neil looks forward to the days when he is travelling and meeting new people at the trade shows, he explains “People are finding us all over the world and introducing products to us. The world is becoming virtual.” Covering Jamaica from coast to coast, Jamaica Plumbing sells to homeowners and contractors, while supplying products for every sector of the country, including the hotel industry, the Ministry of Security and the Ministry of Health – all of whom are major customers. Neil recounts, “When I go into bathrooms anywhere, I usually see Jamaica Plumbing products.” Making every effort to meet the plumbing needs of every customer, there are some products where the company is challenged with meeting the demand. “Let me tell you an example,” says Neil, “There is a particular brand of toilet that we have, we used to bring in 300 to 600 pieces for the year. One container will bring 300 pieces and that used to last us the entire year. We probably have brought 12 containers for this year (2021) already and right now we cannot find one piece in the shop. I tried everything to see if I can make sure I have an overlap so we don’t run out and I cannot meet the demand.” The specific toilet Neil speaks of is a lower-priced model, which he says is comparable in quality to many of the well-known name brands. Due to the exceptional price point and performance of this toilet, and the huge popularity, Jamaica Plumbing Supplies Company is considering branding it for themselves under the name Carleton. To diversify and meet the needs of customers, the company has recently added a wider selection of tiles to their product offerings. Although this new product line is doing fairly well, adding items with so many design options can be challenging. As Neil explains, “People