Business View Caribbean | Volume 9, Issue 1

34 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 1 SAEZDISTRIBUTORS.COM • (305) 592-2330 EXT 3400 SAEZ DISTRIBUTORS IS A MIAMI-BASED & FAMILY-OWNED COMPANY THAT HAS BEEN A KEY PLAYER IN THE DEVELOPMENT OF SOUTH FLORIDA SUPPORTING DISTRIBUTORS, TECHNICIANS, AND CONTRACTORS. WE ALSO WORK CLOSELY WITH OUR EXPORT CUSTOMERS IN THE CARIBBEAN AS WELL AS CENTRAL AND SOUTH AMERICA. SAEZ IS PROUD TO WORK WITH FRIEDRICH WHO IS A LEADING U.S. MANUFACTURER OF PREMI- UM ROOM A/C AND OTHER HOME ENVIRONMENT PRODUCTS, DESIGNED FOR RESIDENTIAL AND COMMERCIAL APPLICATIONS. FRIEDRICH’S PRODUCT LINE INCLUDES DUCTLESS SPLIT SYSTEMS, WINDOW AIR CONDITIONERS, AND THROUGH THE WALL AIR CONDITIONING SYSTEMS. installing. They have to understand and adapt to the products that they’re selling, in order to educate customers that a specific product will work for them. As a service-oriented company, Polar Bear thrives on delivering 110% customer satisfaction. It’s a core value, a stable footing that the company leadership strives to maintain, consistently, with their dedicated employees. When Hurricane Ivan hit the Cayman Islands in 2004, it was a devastating blow. Ashley recalls, “Just imagine, after a hurricane you’re on an island, there is no water, no electricity, and you still want your comfort. So we were out and about for 12 to 15 hours a day, on roofs, getting air conditioning up and running. Dealing with our customers, dealing with all the emotional aspects. It was a challenge for everyone on the island. We had to adapt to what was almost a new norm of living. There wasn’t any high class, low class, middle class at that point, everyone came together to ride out the storm.”