Business View Caribbean | Volume 9, Issue 1

37 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 1 the four to five months lockdown and that contributes to the success we had during that time. There were a lot of air conditioning companies that were basically shut down, but while we were out, one of the services we offered was over-the-phone diagnostics with our customers and that was a ‘wow’ factor for us. We would have customers go out in the middle of the night, open up their condenser in the alley, and we would walk them through what was wrong and help them fix the problem while they were on the phone.” Giving back is another attribute that sets Polar Bear apart. The company is heavily involved in helping the community, and they are about to ramp that up. When they go into the local Boys Home for troubled teens every quarter to do maintenance at the facility, they will also be training the youth to be self-sufficient, so they can do their own maintenance. Mobley and his team will take them on a beach outing each POLAR BEAR A I R CONDI T IONING