Business View Caribbean | Volume 9, Issue 1

53 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 1 which I think is commendable.” Although the resort currently has 170 employees, many were let go during the early days of COVID, with Blue Waters paying out severance packages at great expense to the company. When conditions improved for the resort, many of these employees were brought back. Phillips notes, “That gave us the opportunity to hire back our stars. Our strategy was to make sure that we could recruit people that had fantastic attitudes. Hire for attitude, train for skill. We augmented our stars with people that were highly self- motivated, had great attitudes, wanted to learn, irrespective of where they worked before, and their level of experience. I think that has paid great dividends, to be honest.” Blue Waters has also taken 14 entry level rooms, which Phillips says were in a less desirable location, out of circulation. He explains, “We made a conscious decision to just take those BLUE WATERS RESORT & SPA