Business View Caribbean | Volume 9, Issue 1

54 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 1 out of the operation. We were able to lower the number of guests that we would have in- house, and that augured well for an environment where everybody was conscious about being socially distanced.” This effort was meant to allow more space for guests, without impacting their experience. Changing from primarily buffet style service to a la carte was another pandemic- related change, as well as eliminating the Kids Club, due to distancing concerns, but it has since reopened. One of the resort’s four restaurants, Bartley’s was also closed. “We actually converted that into a games room, which is very well received by our guests,” says Phillips. “We’ve got table tennis, a pool table, and a 70 inch television. It’s a cool space for guests to just get some reprieve from the sun.” Investing in green and sustainable initiatives has been a goal of the resort, although there has been a pause in new projects during COVID. “The pandemic hasn’t given us much time to