align energy use with room occupancy, improving efficiency without compromising comfort. ONGOING INVESTMENT AND MODERNIZATION Capital improvements have been a major focus since 2019, driven by the belief that guest satisfaction depends on keeping pace with evolving expectations and a competitive hospitality landscape. Enhancements include new tiling throughout walkways, the pool deck and rooms, replacement of entry and bathroom doors, and a significant redesign of guest room furnishings.Approximately 80 percent of rooms now feature modern, streamlined furniture that is more functional and contemporary. In-room entertainment has been upgraded with flatscreen Samsung smart televisions and YouTube TV, reflecting the shift toward streaming preferences. Public spaces have also seen substantial upgrades, including renovations to the lobby, bar, and breakfast area, resurfacing of the pool, and improvements to the jacuzzi—collectively delivering a refreshed, cohesive guest experience. TECHNOLOGY AND OPERATIONAL EFFICIENCY Ports of Call has adopted HotelKey, a modern hospitality platform used by major hotel brands worldwide. The system’s reporting capabilities and digitization have reduced paperwork and improved management efficiency. While guest-facing features such as mobile check-in, self-service kiosks, and digital room keys are not yet fully deployed, the resort plans to introduce these tools gradually. The team is also exploring AI-assisted check-in as a longer-term opportunity to streamline operations while maintaining personalized service. COMMUNITY CONNECTION AND WORKFORCE DEVELOPMENT Strong community relationships remain central to the resort’s philosophy. Ports of Call prioritizes partnerships with local suppliers, sourcing goods and services from Turks and Caicos businesses to support the local economy.These include collaborations with local breweries, supermarkets, and various service providers that play a key role in providing essential 51 BUSINESS VIEW CARIBBEAN VOLUME 13, ISSUE 01 PORTS OF CALL RESORT
RkJQdWJsaXNoZXIy MTI5MjAx