Business View Caribbean | July 2020

57 BUSINESS VIEW CARIBBEAN JULY 2020 give them challenging tasks from day one. We have probably the best talented team in Puerto Rico. One reason is that we offer really good benefits. All our people have 401K contributions and we match 50 percent of what they put in. Mass Mutual is our 401K manager They are a long-time provider for us – a trusted advisor on administering benefits, and we are happy to promote them and serve as a reference because they get things done.” BVC: Have clients’ concerns about technology changed significantly in the last decade? Perez: “In the last few years, even before Covid-19, we were seeing the adoption of the cloud more and more. Now, there is less hesitation. From talking to customers, I believe that is number one because they feel the cloud is just as safe as your server room at the office. It could actually be more secure. The other thing is price. There were things that some prospects just couldn’t afford 10 years ago. Now they pay a fee every month and it’s so much more accessible to our customers. They are open to hearing solutions that they wanted before but were prohibited, price-wise. “Today, technology is definitely more accessible – for instance in GovTech, the processing of citizen services online such as tax payment, information requests, form completion. Not rocket science but very useful and important to have for the public sector. Particularly now with the size of budgets being challenged all the time, they can do more with less. That has been a big change in the past few years and every day there is more adoption. Some are still clinging to server rooms, but they will disappear. It’s just not economically feasible to be doing that anymore. “Our OneView platform is a 311-like solution. It’s what one of our big customers, the City of Burlington, Ontario in Canada, has. What the National Government of Panama has. What 50 municipalities in Puerto Rico have. Basically, it’s a solution where you call your City Hall for non- ROCK SOL ID TECHNOLOGI ES A general agency of Massachusetts Mutual Life Insurance Company (MassMutual), Springfield, MA 01111-0001. Not a subsidiary of MassMutual or its affiliated companies. Insurance products issued by Massachusetts Mutual Life Insurance Company (MassMutual),Springfield,MA01111,and itsaffiliatedUS insurancecompanies.Securities and investment advisory services offered through MML Investors Services, LLC, Member SIPC ® and a MassMutual subsidiary. Supervisory Office: 273 Ponce de León Avenue, Suite 1400, San Juan, PR 00917. 787-758-2244. CRN202108-236123 Your priorities are our focus. Working with people who understand and share your goals is important. At MassMutual Puerto Rico, we’re focused on aligning financial strategies with your needs. We want to understand who and what are important to you so we can help you build a financial future that reflects your priorities. The first step is yours, but we’ll helpmake all the ones that follow a little easier. MassMutual Puerto Rico 273 Avenida Ponce de León, Suite 1400 San Juan, PR 00917 787-758-2244 www.puertorico.massmutual.com