VERY AMAZING PRODUCTS SWEET SUCCESS JULY 2025 VOL 12 BUSINESS VIEW CARIBBEAN ALSO IN THIS ISSUE LIFESPAN COMPANY LIMITED • ENCOMPASS LIMITED
WWW.BUSINESSVIEWMAGAZINE.COM Email for all inquiries: info@businessviewmagazine.com 2422 Palm Ridge Road, Suite 820 Sanibel FL, 33957 239.220.5554 CONTACT US TITLE SPONSORS GREAT NEWS! Business View Publishing was named to the 2020 Inc. 5000 list of America’s Fastest-Growing Private Companies! Read the press release Editor in Chief Karen Surca Research Directors Varakunan Somas Contributing Writers Dan Macharia Vice President of Production Jared Ali Director of Marketing Nora Saliken Director of Administration Michelle Siewah Digital Strategist Jon Bartlow Art Director Renée Yearwood Managing Director Alexander Wynne-Jones COO Matthew Mitchell Executive Publisher / CEO Marcus VandenBrink 1 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
EDITOR’S NOTES It isn’t just the beaches that are heating up in July, surrounding the tropical paradise of the Caribbean Islands, so too are the many thriving companies and organizations based in the desirable region. We can testify that after speaking to some of the most dynamic and fastest growing businesses rooted here, sunny skies will continue to lie ahead long after the peak summer months pass us by. There remains a tangible business uptick with companies continuing to make their mark and roll out plans to ensure continued fiscal success. We continue to bring you the stories behind business activity around the Caribbean, and our features demonstrate the allure and unlimited business potential this desirable area of the globe exudes. Around the Caribbean, one thing is clear: the construction and homes sector is booming. Capitalizing on the strength of the residential and commercial sphere, two companies are clear standouts based on the quality of their work and the loyalty of their client base. Focused on the relationship aspect of the business, Encompass Ltd. and JPK Developments have undertaken impressive projects and take pride in bringing their clients along for the construction journey. While new homes and commercial projects are in no short supply, the tourism sector is also going from strength to strength. We were fortunate to sit down with Bay Gardens Resorts to discuss their luxury amenities and winning guest model that has solidified its name as one of the leading hospitality offerings in the region. We also profiled Lifespan Company Ltd and V &S Pharmaceuticals Ltd to get a glimpse of what makes them tick and propels them to continue to grow their operations. Not to be overshadowed, we sat down with Very Amazing Products to gain an understanding of what its keys to success are. As with every issue, my hope as editor-in-chief is that our valued readers continue to learn something new with each issue we produce for you and that July offers the beauty that only the Caribbean islands can boast about. Karen Surca Editor in Chief Dear Readers, 2 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
VOLUME 12, ISSUE 07 15 JPK DEVELOPMENTS Building Paradise, One Permit at a Time 25 ENCOMPASS LIMITED Turning Construction Projects into Lifelong Client Relationships 41 BAY GARDENS RESORTS The Family Resort That Has Ridden Saint Lucia’s Tourism Wave COVER VERY AMAZING PRODUCTS 2 EDITOR’S NOTES 7 OPENING LINES BEST PRACTICES IN CONSTRUCTION BEST PRACTICES IN HOSPITALITY AND TOURISM BAY GARDENS RESORTS 41 3 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
53 LIFESPAN COMPANY LIMITED How Jamaica’s Blue Mountains Birthed a Premium Water Empire 63 JAMAICA FREIGHT & SHIPPING COMPANY LIMITED Jamaica’s Century-Old Shipping Dynasty 77 VERY AMAZING PRODUCTS Sweet Success 87 V&S PHARMACEUTICALS LTD. Inside V&S Pharmaceuticals: A Leader in Pharmaceutical Production and Supply 99 MINISTRY OF PLANNING, ECONOMIC AFFAIRS AND DEVELOPMENT A Strategic Vision for a Sustainable and Competitive Trinidad and Tobago BEST PRACTICES IN MANUFACTURING GOVERNMENT AND PUBLIC SECTOR The articles in this publication are for information purposes only. Business View Publishing assumes no liability or responsibility for any inaccurate, delayed, or incomplete information, nor for any actions taken in reliance thereon. The information contained about each individual or organization has been provided by such individual or organization without verification by us. The opinion expressed in each article is that of its author and does not necessarily reflect the opinion of Business View Publishing. V&S PHARMACEUTICALS LTD. 87 4 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
Business View Caribbean provides media coverage for organizations operating within select industries. Our publication satisfies the need for industry-specific information and intel on key businesses across the Caribbean! Get BVC delivered straight to your inbox. Get updates on the latest business news. 100% FREE to subscribe! We respect your privacy, now & always. Click below to sign up for a FREE SUBSCRIPTION to Business View Caribbean and get each new issue sent directly to your inbox! SUBSCRIBE STAY INFORMED WITH CORE BUSINESSES FROM THE CARIBBEAN
JAMAICA TO REMOVE GROWTH BARRIERS AND BOOST INVESTOR CONFIDENCE Source: caribbeannewsglobal.com, Chris Patterson, First Published July 25th, 2025 The government of Jamaica remains steadfast in its thrust to remove all obstacles to growth and make Jamaica the most business- and investor-friendly country in the region. “We are… transforming the business environment, cutting red tape, streamlining approvals, reducing corporate income tax for manufacturers and creating a more predictable and competitive investment climate,” prime minister, Andrew Holness, reiterated. He was speaking during J. Wray and Nephew Limited’s 200th anniversary celebrations at the entity’s corporate offices in New Kingston on Wednesday. Prime Minister Holness further reaffirmed the government’s commitment to undertaking transformational measures to lower energy costs in Jamaica, describing this as one of the administration’s “most urgent priorities”. “The current electricity licence… expires in July 2027. We are using this opportunity to implement bold reform and negotiate a new fit-for-purpose framework and licence that delivers lower electricity costs, greater energy security through accelerated adoption of renewables, and improved customer service and stronger accountability,” he stated. “In short, we are building a more resilient, more inclusive and more prosperous Jamaica, and we are inviting the private sector, both local and international, Opening Lines 7 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
Prime Minister Holness said the scale of investment represents a powerful vote of confidence in Jamaica’s future and in the country’s capacity to compete and lead on the world stage. “As a government, we are matching this commitment by strengthening the national brand, not just for rum but for all Jamaican products. We are digitising export processes, reforming customs, cutting red tape, and modernising infrastructure so that Jamaican goods can reach international markets faster, cheaper and more competitively,” he stated. Prime Minister Holness further indicated that the government is focused on building a strong, stable and globally competitive economy, pointing out that “today, we can say without question, that Jamaica has the best macroeconomic fundamentals that we have ever had”. The prime minister saluted the iconic J. Wray and Nephew brand, which has endured for two centuries, uplifted communities, employed generations, and carried the spirit of Jamaica to every corner of the globe. “To the management and staff of J. Wray and Nephew, congratulations. Yours is a legacy earned through excellence, driven by passion and sustained vision. To the Campari Group, thank you.Your investment is not just in a company; it is in a country, a culture and a people.As we celebrate this extraordinary milestone, let us look forward with optimism, ambition and unity,” he said. Meanwhile, prime minister noted that, through the J. Wray and Nephew Foundation, the company has invested $189 million in scholarships since 2016, including more than $113 million in direct support to communities in Kingston, Clarendon and St Elizabeth. “In 2024 alone, 356 students received scholarships, a tangible demonstration of the corporate responsibility of the company,” he said. Managing director, Daniel Caron, said that, as the oldest registered company in Jamaica, J. Wray and Nephew Limited, along with the award-winning brands it represents, has become deeply engrained in the fabric of Jamaican life. to be partners in this national transformation,” the prime minister added. Meanwhile, Holness lauded J. Wray and Nephew on its historic 200th anniversary milestone and, by extension, the Campari Group for its enduring partnership and investment in Jamaica. He noted that the Campari Group acquired J. Wray and Nephew in 2012 and has since invested more than US$500 million to fund capital projects, modernise operations, and expand Jamaica’s reach into global markets. Together, the Campari Group and J. Wray and Nephew Limited are expanding production, strengthening Brand Jamaica, and raising the standard for what Jamaican enterprise can achieve globally. 8 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
Source: caribbeannewsglobal.com, News Editor, First Published July 20th, 2025 Guyana’s aviation sector is set for a major upgrade with the arrival of two new Tecnam P2012 Traveller aircraft. The aircraft is designed and manufactured in Italy. The twin-engine planes promise to deliver reliable, cost-effective, and more comfortable travel for passengers across the country. The Tecnam P2012 is an 11-seat aircraft, valued for its versatility and efficiency. Equipped with modern avionics and twin-engine safety, the aircraft is suited to a range of uses including regional flights, charter services, and special operations. GUYANA WELCOMES TWO NEW ITALIAN AIRCRAFT TO BOOST AVIATION SECTOR Its build and low maintenance allow for lower operating costs, while features such as short takeoff, landing capabilities and optional ice protection systems enhance its overall performance in challenging conditions. Speaking at the launch on Saturday, minister of public works, Bishop Juan Edghill praised the acquisition. He said it reflects president Dr Mohamed Irfaan Ali’s commitment to developing the country’s aviation capacity to be among the best in the region. He highlighted the importance of safety, comfort, and competitiveness on the international stage. Since January 2021, Guyana has added 13 new aircraft to its national registry.The Tecnam P2012’s advanced navigational systems and powerful twin engines will allow it to operate effectively across the country’s diverse terrain, particularly in the hinterland. 9 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 OPENING LINES
Minister Edghill also pointed to ongoing infrastructure development to support aviation growth, including new airstrips designed to accommodate aircraft such as the P2012 and helicopters. “We are building out new airstrips and we will continue to build out new airstrips so that we can get the length of runway for bigger planes carrying more persons…So its legislation, capacity building, it is the acquisition of new aircraft, and it is advancing safety and security,” he said. The minister added that more Tecnam aircraft are expected to arrive, with the government having given no objection to additional purchases. He said,“The project was never just about acquiring airplanes, it was about elevating standards, increasing safety, expanding capacity to serve the people of Guyana and the Caribbean more effectively.” European Union ambassador to Guyana René Van Nes, the director general of the Guyana Civil Aviation Authority, Lt. Col. Egbert Field, and chief investment officer of the Guyana Office for Investment, Dr Peter Ramsaroop, all welcomed the arrival of the new airconditioned, WiFi-equipped aircraft. They described the launch as a milestone in the development of Guyana’s aviation landscape. 10 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
Source: caribbeannewsglobal.com, News Editor, First Published July 25th, 2025 IDB Invest, the sustainable finance advisory council of Guatemala, and CentraRSE have launched a pioneering tool called the Social Finance Taxonomy to help the financial sector identify and promote investments with a positive social impact.This marks a milestone for Guatemala in Latin America and the Caribbean. This tool will facilitate identifying projects that strengthen the competitiveness and productivity of micro, small, and medium-sized enterprises (MSMEs). It will also help channel resources to GUATEMALA LAUNCHES THE FIRST SOCIAL FINANCE TAXONOMY IN LATIN AMERICA improve vulnerable populations’ access to financing. Additionally, it will attract impact capital to the country through financial instruments such as thematic bonds. Taxonomies play an essential role in boosting the capital market and financial and business activity, where MSMEs are key. The launch of this taxonomy is part of the renewal of the Sustainable Finance Protocol, led by IDB Invest and CentraRSE, signed within the framework of the XVIII Ibero-American Sustainability Forum in Guatemala. The social finance taxonomy represents a classification system that enables the identification 11 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 OPENING LINES
of economic or investment activities that contribute to achieving Guatemala’s social objectives. Its purpose is to provide a clear signal to financial institutions, corporate enterprises, investors, and other stakeholders, facilitating investment decisions that generate social impact and investment returns. The taxonomy functions as a voluntary classification tool that helps identify projects and investments with social impact, aligned with clear and measurable criteria. Its application facilitates the segmentation of target populations, the design of financial instruments such as social bonds, and the generation of standardized impact reports. Banks, financial institutions, anchor companies, and corporations can use this voluntary tool to strengthen their segmentation processes, value chain management, and productive development while improving transparency in measuring social impacts. This approach, designed with the participation of the country’s financial and productive sectors, enables the private sector to contribute concretely to closing social gaps. 12 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
JPK DEVELOPMENTS BUILDING PARADISE, ONE PERMIT AT A TIME best practices IN CONSTRUCTION ENCOMPASS LIMITED TURNING CONSTRUCTION PROJECTS INTO LIFELONG CLIENT RELATIONSHIPS 13 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
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BUILDING PA ONE PERMIT JPK DEVELOPMENTS AT A GLANCE JPK DEVELOPMENTS WHAT: F ull-service construction company specializing in high-end residential spec homes and commercial projects WHERE: S t. Thomas, U.S. Virgin Islands WEBSITE: www.jpkvi.com EXPERTLY NAVIGATING TWO-YEAR PERMIT DELAYS AND EARTHQUAKE Z 15 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
ARADISE, AT A TIME In the U.S. Virgin Islands, where turquoise waters meet some of the Caribbean’s most coveted real estate, a critical shortage grips the luxury housing market. For buyers seeking homes above $2.5 million, options remain frustratingly scarce, with existing properties often requiring extensive renovation due to decades of salt erosion and outdated construction standards. Jeff Fetterhoff, Chief Operating Officer of JPK Developments, identifies a market reality that drives his company’s business model.“If someone wants to spend $5 million on a home, there might only be two or three options, and that home probably needs a million to $2 million worth of work,” he explains.The problem runs deeper than simple inventory shortage. Many homes built in previous decades used beach sand containing high salt content, which now corrodes steel foundations beyond repair. ZONES TO FILL THE VIRGIN ISLANDS’ LUXURY HOUSING GAP 16 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
JPK Developments, established in 2002, has positioned itself to fill this gap by acquiring desirable land and developing hurricane-proof spec homes. The company’s approach targets international buyers who come from around the world to own Caribbean property. The firm has built over 100 residential homes, villas, and commercial properties across two decades, including substantial hurricane reconstruction work. Unlike many competitors, JPK maintains 38 full-time employees, including 28 skilled masons specializing in the concrete construction essential for surviving the territory’s extreme weather conditions and seismic activity from the nearby Puerto Rican trench. ISLAND BUREAUCRACY The path from land acquisition to completed home in the Virgin Islands tests even seasoned developers’ patience.“The average time to design a home with an architect could take anywhere between four to eight months,” Fetterhoff explains. But that marks just the beginning. The coastal zone management process, which protects the islands’ fragile coastlines from erosion and environmental damage, adds another significant delay.“That process in and of itself takes around 12 to 15 months, and then you’ve got to go through the Department of Planning and Natural Resources for a building permit, which could take four to six months.” Property closings themselves move at island pace, typically requiring 120 days. By the time a buyer closes on land and goes through the full permitting process, they face a sobering timeline. “You don’t even break ground for the first two years,” Fetterhoff states.“That is really a hard selling point for people in my industry to say, ‘Hey, yeah, we want to build your house, but it’s going to take two years to even break ground.’” The territory’s Building Codes, which include the 2018 International Building Code and multiple specialized codes for everything from energy conservation to fire safety, add complexity. A government audit revealed additional challenges, with some developers proceeding without proper permits and the Division of Permits struggling to track compliance effectively. JPK’s solution involves acquiring land years in advance, completing the permitting process, and then marketing properties as construction begins. The company finds buyers who can customize their homes during the build process, turning regulatory delays into opportunities for personalization. BUILDING FOR NATURE’S EXTREMES The Virgin Islands’ stunning geography conceals 17 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 JPK DEVELOPMENTS
formidable construction challenges. Positioned near the Puerto Rican trench, the second-largest fault line globally after San Andreas, the territory experiences over a thousand earthquakes annually, with magnitudes reaching 5.2. Combined with hurricane threats and corrosive salt air, these conditions demand exceptional building standards. “We’re building for seismic activity as well as wind and water activity,” Fetterhoff emphasizes. “We get anywhere between two to three earthquakes a day.” JPK’s response involves full concrete construction from floor to ceiling, a departure from typical mainland building methods.The company’s expertise in masonry proves essential for structures that must withstand both Category 5 hurricanes and constant seismic stress. Terrain presents additional obstacles.“A lot of times we have to hand dig for certain things because we can’t get the trucks and the machinery into a certain location,” Fetterhoff explains. “They’ll have to carry every board in and every board out at the end of the day.” When JPK built a solar farm installing 40,000 panels on cliff faces, they hired 60 additional laborers to hand-carry materials across steep, inaccessible terrain. The company’s architect partner designs specifically for these constraints, understanding that plans may require sudden adjustments. “We could break ground and have to move the house 20 feet to the left or 20 feet to the right because of a rock that can’t be moved,” Fetterhoff notes. Many architects overdesign structures, inflating costs unnecessarily. JPK’s integrated approach, with Jay Knoepfel bringing three decades of local construction experience, allows them to balance structural integrity with practical island engineering. THE POWER OF LOCAL PARTNERSHIPS AND LOYAL CREWS JPK’s success hinges on relationships cultivated over decades, both with suppliers and employees who understand island construction’s unique demands. “Getting anything from concrete to steel to plumbing fixtures and finishes, we rely on all of our vendors for those things,” Fetterhoff explains. Material acquisition resembles grocery shopping on the island, where completing a list requires visiting multiple specialized stores. JPK maintains relationships with Heavy Materials for concrete supply, Unimix for additional materials, MSI and Interiors for building supplies, and East End Lumber for specialty items. Speed often trumps price in their calculations. “If it costs an extra hundred dollars for one person, but it’ll get here three days 18 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
Founded in 2019, WestHem Supply was created to put our decades of export and sales experience to work for ourselves. The plan was simple: to provide face-to-face service for our customers, so they could feel assured that their projects were in good hands. Just months after WestHem’s creation, the pandemic presented the first challenge for our young company. The closed borders of 2020 forced us to adapt our initial strategy in order to maintain our personal approach to customer service across the Caribbean. The company temporarily expanded from just selling building materials to provide our customers with essential products that they were no longer able to source locally. Once the borders reopened, WestHem Supply quickly expanded into new markets throughout the region, hiring new salespeople in Florida and in countries we targeted for growth. WestHem Supply now has a presence across the Caribbean, supported by a team of knowledgeable representatives who make monthly visits to the islands to reinforce our commitment to personalized service. WestHem Supply continues to expand, with 2025 on pace to be our biggest year yet. We’re always looking for new opportunities and partners; so reach out and see what we can do for you THE www.WestHemSupply.com Siding Roofing Lumber Flooring Shutters Moulding Hardwoods Impact Windows & Doors More.. • • • • • • • • info@westhem.net CARIBBEAN BUILDER’S CHOICE JPK DEVELOPMENTS
later, that hundred dollars is a drop in the bucket compared to 25 guys standing around waiting,” Fetterhoff notes. The company’s 38 full-time employees, particularly its 28 masons, form the backbone of operations. Several have worked with Jay Knoepfel for three decades, bringing irreplaceable institutional knowledge.“They care as much as we do about how we’re building and what we’re building,” Fetterhoff says.“We always say if you see something, say something.” Unlike many island contractors operating on relaxed schedules, JPK maintains mainland efficiency. “Our guys are never on island time because there’s always more work for them.” FROM COMMERCIAL SPACES TO KEEPING TALENT HOME Beyond luxury residences, JPK tackles the territory’s broader development challenges, including the exodus of educated locals who find limited career opportunities after college. “People are born here, they’re educated here, then they go to college in the States, and then there’s no jobs for them to return home to,” Fetterhoff observes. JPK’s commercial projects aim to reverse this brain drain. The company recently secured contracts for two three-story medical office buildings near the hospital, addressing the territory’s acute shortage of modern professional space. “We don’t have a lot of office space. We do not have a lot of retail space that is new and has all of the nuances of some of the new construction in the states.” Past projects demonstrate JPK’s range, from building the ICMC headquarters—the territory’s largest employer—to constructing Lovango Resort and contributing to Westin St. John renovations. The company also completed reconstruction of a 6.4-megawatt solar farm following hurricane damage, installing 40,000 panels and 2,000 solar tables across challenging terrain. Currently, JPK is developing a 40,000-square-foot 20 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
sports complex featuring indoor rock climbing, pickleball, basketball courts, and event space. “A lot of these schools don’t have indoor gyms to practice volleyball or basketball,” Fetterhoff explains. “They don’t have basketball teams because they don’t have space to practice.”The facility will serve both tourists and locals, providing schools with desperately needed athletic facilities. CUSTOM HOMES, OFF-GRID LIVING JPK’s residential projects embrace customization and self-sufficiency, reflecting the islands’ infrastructure realities and buyers’ desires for personalized luxury. “Our goal is to hopefully find a buyer that can enter into a construction contract that would allow them to make certain changes,” Fetterhoff explains.“How large they want their closets, what their bathrooms look like, what colors, what tile, what fixtures, whether they want to add a garage or a gym or an apartment.” Currently, JPK has a $4.5 million home 75% complete. “We’re right at that point where we want to find a buyer, otherwise we’re going to start painting it the colors we want and putting the tile that we want.” Self-sustainability defines every JPK home, driven by necessity rather than environmental idealism alone.“All of our water is collected in giant eight- to 10-foot-tall concrete rooms underneath our homes that collect water from our roof,” Fetterhoff details. “That’s the only way that we get water here. We don’t hook up to water lines or sewer lines.” Solar panels with battery backup and generators provide power independence, while septic systems handle waste management. Recent visits to the International Builders Show in Las Vegas introduced new technologies that could enhance these off-grid capabilities.“There’s so much unique technology and there were so many different products that we have never seen, heard of, or even thought existed,” Fetterhoff says. The company explores innovations in composites, stronger steels, and sustainable materials, even considering 3D-printed homes already tested in Trinidad and 21 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 JPK DEVELOPMENTS
BUILDING THE FUTURE OF THE VIRGIN ISLANDS: MORE THAN JUST CONCRETE Heavy Materials, LLC, is more than just a supplier of aggregate and concrete; we pour our best into building a stronger Virgin Islands. Our commitment is evident in the vital projects shaping our community, from supplying the largest continuous concrete pour on the island for Magens Junction Housing to foundational work on the Redhook Parking Garage and the Veterans Drive Expansion. Provided essential materials for the Charlotte Kimelman Cancer Center, Cyril E. King Airport’s upgrades, and UVI Medical School, all critical to the islands’ infrastructure and well-being. Beyond these significant developments, our dedication extends deeply in community support. We proudly donated concrete for the Virgin Islands’ first professionally built Skate Park and My Brother’s Workshop’s new campus, investing directly in our youth. Our compassion also reaches the Humane Society and rescue horse charities through material donations. We’re a key supporter of Cancer Support VI and sponsor events like the King of the Wing Festival, the Family Resource Center, and Women in Engineering, fostering community spirit and future innovation. Heavy Materials, LLC, is committed to building a sustainable and vibrant future for the U.S.Virgin Islands. The Caribbean’s Choice for Heavy Construction Materials Heavy Materials LLC is a leading producer and supplier of highquality aggregates, sand, and ready-mixed concrete to the local U.S. Virgin Islands market and the Eastern Caribbean Islands. We operate a fleet of ready-mixed concrete trucks locally and deliver products via an efficient tug and barge service based out of our St. Croix Springfield Quarry. Heavy Materials LLC is the market leader in both our local and export markets, and we are proud to be part of the communities where we operate. Let us help you with your next project. 865 Estate Mariendahl St. Thomas United States Virgin Islands 00802 Phone:(340) 775-0100 Fax: (340) 775-2926 #1 Estate Montpellier St. Croix United States Virgin Islands 00840 Phone: (340) 692-1134 Fax: (340) 692-2889 www.heavymaterialsvi.com
Tobago for hurricane and seismic resistance. A PARTNERSHIP BUILT ON COMPLEMENTARY SKILLS Hurricane Irma’s devastation in 2017 catalyzed an unlikely partnership that would reshape JPK’s trajectory. As the storm’s aftermath revealed both the fragility of older construction and the resilience of quality building, Fetterhoff witnessed something remarkable in Jay Knoepfel’s response to the crisis. “After the storm, he was the first person I saw out the door and he was checking on clients for homes that he had built, and it was like the day after,” Fetterhoff recalls.“He had 142 jobs going on simultaneously. He didn’t know if he was making money, losing money.” This dedication, combined with the fact that both of Fetterhoff’s JPK-built homes survived the hurricane intact, convinced him to join forces with Knoepfel. Fetterhoff brought financial expertise crucial to the post-hurricane landscape. “My background is Berry’s Screening 7542 Lower Lerkenlund St. Thomas, VI 00802 340-998-0327 | 340-690-5992 Open Monday to Saturday from 8am to 4pm We’re proud to run Berry’s Screening, a family-owned business that’s been serving the island for over 20 years. We oer fast, friendly, and reliable service to customers on St. Thomas, St. John, Water Island, and Lovango—and we’re here for the long haul. FAST, FRIENDLY, AND RELIABLE SERVICE finance, and I was doing a lot of distressed mortgage purchasing at the time,” he explains.The partnership expanded to include architect Scott Burnley, creating what Fetterhoff calls “the perfect storm of partnership.” They began acquiring distressed properties from owners overwhelmed by tax debt or properties stuck in probate for years.“We pay full price for the land. We know its value. We don’t try to negotiate whatever the offering is.” 23 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 JPK DEVELOPMENTS
PREFERRED VENDOR/PARTNER n WestHem Supply www.westhemsupply.com WestHem Supply is a family-owned exporter of building materials located in Florida. Our founders have decades of experience supplying the construction industry and exporting to five continents. Contact us today to see how we can help on your next construction project. n Heavy Materials LLC www.heavymaterialsvi.com Heavy Materials is a leading producer and supplier of high quality ready-mixed concrete, construction aggregates and sand in the U.S. Virgin Islands. Our material quality and prompt barge delivery service are second to none and our goal is to provide you with courteous, expedient, professional service of the highest caliber. n Berry’s Screens 340-998-0327 and natural disasters into competitive advantages, creating inventory where others see only barriers. In a territory where building takes patience, persistence, and deep local knowledge, JPK Developments has mastered the art of island construction. The trio’s complementary skills streamline development from conception to sale. “Jay will quickly understand what type of house needs to be built there, then he’ll relay that information to Scott. Scott will design and draw that house, and Jay will start building it and I’ll start selling it immediately,” Fetterhoff says. Their approach transforms regulatory obstacles 24 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
TURNING CONSTRUCT INTO LIFELONG CLIEN ENCOMPASS LIMITED AT A GLANCE ENCOMPASS LIMITED WHAT: D esign-build construction company specializing in luxury residential estates, commercial projects, and property management WHERE: G rand Cayman, Cayman Islands WEBSITE: www.encompasscayman.com A PEOPLE-FIRST PHILOSOPHY EMBODIES THE CAYMAN’S MOST SOUGHT-AFTER CONSTRUCTION COMPANY 25 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
TION PROJECTS NT RELATIONSHIPS In the Cayman Islands’ luxury construction market, where properties routinely sell for millions and international buyers demand perfection, one company has staked its reputation on an unconventional philosophy. “I tell people we don’t build houses, we don’t do renovations, and we don’t build condos or projects. We build relationships,” says Eric Kline, CEO at Encompass Limited.“Those physical manifestations are just the results of those great relationships that we build.” 26 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
This relationship-first approach has established Encompass as a standout in a market that saw over $960 million in sales in 2024. While many competitors focus exclusively on delivering beautiful structures, Kline emphasizes that the journey is just as important as the outcome. “There are several companies that build nice houses. There are many homes in the Cayman Islands that we didn’t build—and some of them are truly stunning,” he acknowledges.“But what sets us apart is that our process and our relationships matter just as much as the finished product.” At Encompass, it’s not just about building another beautiful home—it’s about creating a beautiful experience for the client. In an industry often clouded by tales of strained contractor-client dynamics, Encompass thrives by fostering trust, transparency, and genuine connection. The strategy has proven highly effective. According to Kline, client loyalty at Encompass runs deep.“I’ve never lost a client. Once someone builds with us, they’ve never gone elsewhere,” he notes. Many of these relationships grow beyond the professional, evolving into lasting friendships—team members are often invited to dinners and we have even joined clients on vacations. In an industry where contractor-client relationships can often feel adversarial, Encompass has cultivated a culture where collaboration replaces conflict, and trust is built as deliberately as the foundations themselves. A perfect example of this enduring trust came in 2014, when the team designed and built a condo unit in the Ritz-Carlton Grand Cayman. Eight years later—after the client had gotten married and started a family—they returned to Encompass to completely renovate the unit. This time, the project was led by a world-renowned designer, and Encompass was brought in to manage the renovation and bring that new vision to life. COLLABORATION AND SUSTAINABLE SOLUTIONS Encompass’s competitive edge lies in its integrated 27 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
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model, a rarity in the Cayman Islands construction landscape.“What’s great about our organization, and probably one of our biggest competitive advantages, is that we are design-build,” Kline explains. “Either we’re fully controlling the design using our own architects and our own interior designers, and we’re driving that project, or we’re collaborating with the client’s appointed architect or interior designer.” While we embrace a global sourcing model and often collaborate with international designers, I want to emphasize that we support local suppliers and local architects whenever practical. Our approach is never meant to undermine the value of local talent—we deeply respect and appreciate the contributions of our local partners, and we work with them regularly when the opportunity aligns. This approach addresses a common pitfall in luxury construction: the disconnect between vision and budget. “So many times I have clients that have come to me after designing these amazing plans, and they tell me they have a $2 million budget, but the architect designed a $5 million house,” Kline recounts. “There’s no magic wand that solves that issue.” By engaging early in the design process, Encompass helps clients avoid costly surprises that plague traditional bid-build projects. Kline describes his role as a thoughtful intermediary when creative ambitions and client expectations occasionally diverge. “There are times when a 29 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
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designer is enthusiastically presenting ideas, and I can sense that the client may not be fully connecting with the direction,” he observes. “It’s not always exactly what they had in mind.” In these moments, Kline and his team aim to strike a respectful balance—ensuring the designer’s creativity is honored while also making sure the client’s vision is clearly understood and practically achievable. Sustainability forms another pillar of Encompass’s design philosophy. Rather than superficial green features, Kline advocates for architectural solutions that inherently protect buildings in Cayman’s tropical climate. “We believe in design that protects the house,” he states, citing traditional West Indies architecture with large overhangs as inspiration. The company employs spray foam insulation and high-quality windows and doors to minimize energy consumption, addressing what Kline identifies as “where your biggest energy leak is going to be.” TRANSPARENT COMMUNICATION ACROSS OCEANS Managing construction projects for absentee owners presents unique challenges in the Cayman Islands, where most luxury homes serve as vacation properties for international clients. “Our clients in the Cayman Islands, oftentimes we’re building second homes. These are clients that are coming from the UK, Canada, or the US mostly,” Kline notes. “A lot of times we’re building their vacation home, and so they’re not here.” Encompass addresses this distance through meticulous monthly reporting. The company uses Buildertrend, a project management software, to 31 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
track daily progress internally, but deliberately curates what clients receive.“We create a daily report on the project, but we don’t share those reports with the clients daily,” Kline explains. “What we do is a very detailed monthly owner’s report.” The philosophy behind this approach reflects deep consideration for client psychology. “Our goal with that owner’s report is when we send it out that basically the clients never have to ask questions about anything,” he emphasizes.“I cringe personally every time a client asks us a question about the project, and I cringe because we should have been proactive with that answer.” Rather than overwhelming clients with login credentials and daily updates, Encompass delivers comprehensive monthly documentation covering completed work, upcoming milestones, budget status, and overall schedule. “It just becomes really clear. So it becomes the Bible that the client gets every month,” Kline describes. Follow-up calls with clients tend to be “mostly social because at the end of the day, the business has been taken care of through great process and reporting.” GLOBAL SOURCING IN A CONTAINER ECONOMY While mainland contractors enjoy the convenience of local suppliers, Cayman’s island geography demands Eric Kline, CEO 32 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
a radically different approach to procurement. “What’s interesting about the Cayman Islands is that everything that we get comes here in a container. We don’t produce anything in the Cayman Islands,” Kline explains. This reality, which might handicap other builders, has become Encompass’s strategic advantage. Rather than viewing isolation as a limitation, Kline reframes it as liberation.“From a mindset perspective, I didn’t look at it as a regional supply thing. I said, “Well, at the end of the day, if we plan our projects properly, we can buy from anywhere in the world,” he states. “Instead of living inside of this box, we said, take the box away and let’s just find the best resources, the best trade partners anywhere in the world.” The company sources Italian cabinetry directly from manufacturers, imports tile from Spain and Italy, purchases lumber straight from Canada, and procures materials from South America and Asia.This global approach contrasts sharply with U.S. builders who, as Kline observes,“get kind of spoiled.They just go to Home Depot or their local lumber supplier and they get everything from the same three suppliers.” Recent supply chain disruptions and potential tariff changes have validated this strategy. “We’re just built for it to begin with. So the shock of having to be creative with where we order from or how we logistically get it to us has kind of always been there for us,” Kline notes. He sees opportunity where others see obstacles: “If things get harder for people to ship At Home & Outdoor, we believe in seamlessly integrating practical elegance into everyday living. Please contact our team to discuss your design project: sales@homeandoutdoor.net • 345.923.1906 www.homeandoutdoor.net Visit our showroom: 102 Mary Street, George Town, Grand Cayman FURNITURE | FIXTURES | ACCESSORIES INDOOR•OUTDOOR•BATHROOMS•LIGHTING •ALUMINIUM SYSTEMS Explore a curated collection of exquisite indoor and outdoor furniture, premium architectural products and aluminium systems, durable railing solutions, stylish shower and glass enclosures, and captivating lighting at Home & Outdoor. Our selection thoughtfully blends high-quality materials with clean, functional designs to enhance any space. From striking statement pieces to refined details, every product is selected for its durability, aesthetic appeal, and overall value. Whether you are embarking on a new construction, redesigning an interior, or creating a stunning outdoor retreat, we simplify the process with comprehensive services covering supply, delivery, and installation. EXPLORE A WORLD OF STYLE AND COMFORT WITH HOME & OUTDOOR 33 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
two houses that were Ritz Carlton branded houses. They were our designs. We had fantastic clients.” The company’s work earned industry recognition when featured on several magazine covers and indepth articles, but individual projects tell the real story of Encompass’s capabilities. Take Kai Mana, a recently completed estate in Rum Point that exemplifies the firm’s ability to exceed expectations. “We have just completed that masterpiece home, and it’s just an absolutely stunning estate home on the beach,” Kline describes. The client relationship directly to the US, those suppliers are going to be looking to do business with people outside the US. So I simply raise my hand and I say, guys, I’m right here and I’m ready to buy.” PORTFOLIO OF DISTINCTION Encompass’s project roster reads like a showcase of Cayman’s most prestigious addresses, from RitzCarlton branded residences to bespoke beachfront estates.“The design is really some of my favorite when we started, we were working on the deck houses at the Ritz Carlton,” Kline reflects.“We completed those 34 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
proved so successful that it spawned an even more ambitious phase two. “The client has bought the lots across the street, and now we’re building an entire amenity center for this kind of compound house,” he continues.“There’s a guest house, a three-car garage, a spa with a cold plunge and a sauna. And we’ve got a golf simulator room, a gym, and pickleball courts.” Such expansions demonstrate how Encompass’s relationship-building philosophy translates into repeat business and increasingly complex commissions. Current projects push creative boundaries even further. “We’re doing really cool specialty garages where the garage is a showroom where a Ferrari would sit in it, and it has a glass wall that’s adjacent to the man cave,” Kline enthuses. The scale of work varies dramatically, from 5,000 square-foot residences to estates exceeding 20,000 square feet. With nine custom homes currently under development, Encompass continues shaping Cayman’s luxury residential landscape while maintaining the personalized approach that earned its reputation. 35 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
of the day, it’s not true.” When a client approached him about building a modest Chinese street food restaurant using reclaimed wood and plywood, Kline’s response was immediate: “Yeah, that’s no problem. We can totally do that.” It goes back to the philosophy that we don’t choose projects, we choose clients. The commercial portfolio includes high-profile retail work that leverages Encompass’s reputation for excellence.“A few years ago, we built the Cartier boutique, and the same clients that we built that for are now renovating the Bayshore Mall here,” Kline reveals.“We’re going to do the whole Bayshore Mall renovation, which is going to include brands like Rolex and Patek Philippe and the highest-end brands in the Caribbean.” Property management was a natural extension of client relationships rather than a pursued service line. “We actually don’t advertise for it. We’re not trying to solicit anybody to manage their properties,” Kline clarifies. “But what happens is because we’re BEYOND CONSTRUCTION Encompass’s reach includes commercial projects and property management, signifying a deliberate diversification strategy. “We just completed two restaurants in the Seven Mile Beach corridor. One was called San Si Wu, and one is called Liu,” Kline reports. “That’s the funny thing about Encompass. A lot of people associate us with super high-end luxury and expect that we have a super high-end luxury price attached to us,” Kline acknowledges. “At the end For reliable Cayman Islands plumbing, trust Tropic Taps. We keep water flowing smoothly for your home or business. QUALITY PLUMBING MEETS ISLAND LIFE TTcustomerservice@tropictaps.ky 36 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
so relationship-driven and we want to be vertically integrated with our client, when we finish a home, the client then needs somebody to manage that house.” The trust established during construction seamlessly transitions into long-term property care, including maintenance and rental management for investment properties. FUTURE VISION Encompass stands at an inflection point, transitioning from building others’ dreams to creating its own vision for Cayman’s hospitality and residential landscape. “We want to continue our fantastic home building enterprises where we’ve continued to collect great clients,” Kline states.“But one of our key things that we’re really putting some energy behind is our own development work.” The company’s evolution from contractor to developer indicates market maturity and accumulated expertise. “We are actually developing our own restaurant. We just received our planning permission on a restaurant that we’re developing called Breakers Beach Club in Frank Sound,” Kline reveals. While Encompass will develop and design the property, they plan to partner with an operator for management, maintaining focus on their core competencies. Ambitions extend to reshaping Cayman’s hospitality sector. “We’re also going to be developing our own condo project, and we are looking to develop our own spa resort,” Kline shares. This expansion capitalizes on two decades of understanding client desires and market gaps.“From building other people’s dreams, we want to continue to do that, but we want to start building some of our own.” The shift from service provider to developer mirrors Encompass’s broader transformation in the construction industry. Having never actively pursued projects, the company now enjoys the luxury of selecting clients rather than competing for work. “We’re at the point where our reputation and our backlog of clients mean we don’t look for projects anymore. We only look for clients,” Kline emphasizes. 37 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
PREFERRED VENDOR/PARTNER n A1 Plumbing www.a1plumbingcayman.ky n AMR Consulting Engineers www.amr.ky AMR Consulting Engineers have been a leading provider of Civil, Structural and Geotechnical Engineering Consultancy and services for 27 years. Our wealth of local knowledge is complimented with our locally trained Cayman Professional Engineers which ensures that local solutions can be made for local problems for many years to come. n Home & Outdoor www.homeandoutdoor.net Home & Outdoor offers a curated selection of premium indoor and outdoor furniture, architectural products, aluminum systems, durable railing solutions, stylish shower enclosures, and captivating lighting. Our designs blend elegance with functionality, ensuring durability and aesthetic appeal. Enjoy seamless supply, delivery, and installation to transform any space effortlessly. n Tropic Taps ttcustomerservice@tropictaps.ky Tropic Taps Plumbing Ltd. has been a trusted plumbing contractor in the Cayman Islands for over 10 years. Our scope of work ranges from new commercial and residential developments to fit-outs and renovations. We strive for perfection in everything we do. Our expertise also includes geothermal cooling ground loop systems and mechanical pump room installations, further showcasing our diverse capabilities in the industry. We are proud to be a preferred vendor of Encompass! 38 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07
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