This relationship-first approach has established Encompass as a standout in a market that saw over $960 million in sales in 2024. While many competitors focus exclusively on delivering beautiful structures, Kline emphasizes that the journey is just as important as the outcome. “There are several companies that build nice houses. There are many homes in the Cayman Islands that we didn’t build—and some of them are truly stunning,” he acknowledges.“But what sets us apart is that our process and our relationships matter just as much as the finished product.” At Encompass, it’s not just about building another beautiful home—it’s about creating a beautiful experience for the client. In an industry often clouded by tales of strained contractor-client dynamics, Encompass thrives by fostering trust, transparency, and genuine connection. The strategy has proven highly effective. According to Kline, client loyalty at Encompass runs deep.“I’ve never lost a client. Once someone builds with us, they’ve never gone elsewhere,” he notes. Many of these relationships grow beyond the professional, evolving into lasting friendships—team members are often invited to dinners and we have even joined clients on vacations. In an industry where contractor-client relationships can often feel adversarial, Encompass has cultivated a culture where collaboration replaces conflict, and trust is built as deliberately as the foundations themselves. A perfect example of this enduring trust came in 2014, when the team designed and built a condo unit in the Ritz-Carlton Grand Cayman. Eight years later—after the client had gotten married and started a family—they returned to Encompass to completely renovate the unit. This time, the project was led by a world-renowned designer, and Encompass was brought in to manage the renovation and bring that new vision to life. COLLABORATION AND SUSTAINABLE SOLUTIONS Encompass’s competitive edge lies in its integrated 27 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
RkJQdWJsaXNoZXIy MTI5MjAx