This relationship-first approach has positioned Encompass as a standout player in a market that generated over $960 million in sales in 2024 alone. While competitors focus solely on delivering beautiful structures, Kline emphasizes that the journey matters as much as the destination. “A lot of people build nice houses. There’s a lot of houses in the Cayman Islands that we didn’t build, and some of them are very beautiful,” he acknowledges. “But I think one of the things that set us apart from our competition is that because our process matters so much, the relationship matters so much, that’s what makes us different.” The strategy has paid dividends. According to Kline, client loyalty runs deep at Encompass.“I’ve never lost a client. Once a client has built with us, they’ve never built with anybody else,” he states. Many relationships evolve beyond business into genuine friendships, with team members receiving dinner invitations and clients becoming travel companions. In an industry often marked by adversarial contractor-client dynamics, Encompass has carved out a niche where collaboration replaces conflict, and where building trust proves as important as pouring foundations. COLLABORATION AND SUSTAINABLE SOLUTIONS Encompass’s competitive edge lies in its integrated model, a rarity in the Cayman Islands construction landscape.“What’s great about our organization, and probably one of our biggest competitive advantages, is that we are design-build,” Kline explains. “Either we’re fully controlling the design using our own architects and our own interior designers, and we’re driving that project, or we’re collaborating with the client’s appointed architect or interior designer.” This approach addresses a common pitfall in luxury construction: the disconnect between vision and budget. “So many times I have clients that have come to me after designing these amazing plans, and they tell me they have a $2 million budget, but the architect designed a $5 million house,” Kline recounts. “There’s no magic wand that solves that issue.” By engaging early in the design process, Encompass helps clients avoid costly surprises that plague traditional bid-build projects. 27 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 07 ENCOMPASS LIMITED
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