Business View Caribbean - June 2024

challenges, particularly in sourcing qualified hospitality professionals. “What we’re facing and have faced for a long time is the ability to source qualified hospitality professionals,” he admits. This issue is not unique to Grenada but is part of a more significant global trend across the hospitality industry. “Traditionally, even across the US, working in hospitality has been seen as a quick fix,” Reeves explains. “Waiters will get a summer job just to make some money to get them over that period.Then they go back to school or move on to something else.” This perception leads to high turnover rates and challenges establishing a stable, experienced workforce. The resort’s approach to addressing this challenge focuses on attitude and training.“We look for attitude more than anything else because of the skills we can teach. Attitude is a lot more difficult to instill and teach,” Reeves emphasizes. This strategy aligns with the natural disposition of Grenadians, known for being friendly, polite, and hospitable. “Coming into the hospitality sector is ideal, but we still find a lot of rough diamonds,” he adds. However, Reeves remains optimistic and committed to developing local talent. By emphasizing training and professional growth, the Radisson Grenada Beach Resort aims to create a workforce that meets and exceeds guest expectations. This focus on human capital is part of a broader vision to elevate the overall guest experience and solidify the resort’s reputation as a premier destination in the Caribbean. KEY PARTNERSHIPS AND LOCAL TIES Reeves emphasizes the critical role of key partnerships in driving the Radisson Grenada Beach Resort’s success. These collaborations are pivotal in maintaining a steady flow of tourists to the island. “We work closely with airlines like JetBlue and British Airways Holidays,” he states. “We have a contract with them, and Air Canada is also coming down from Canada.” These airlines are instrumental TURKS&CAICOS STVINCENT&GRENADINES GRENADA AIB Hotel & Restaurant Supplies is the distributor for Ecolab a trusted partner and global leader in water, hygiene and infection prevention solutions and services. AIB with the support of our global leader delivers comprehensive solutions and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational effciencies and sustainability for customers in the food, healthcare, hospitality and beverage markets in our Island Markets listed below. Behind our Service Team are Teams of researchers, scientists, engineers, regulatory specialists and other experts working diligently to tackle customer challenges, develop new solutions and meet emerging needs. Sales@AIB.tc 649-232-8293 Sales@AIB.vc 784-493-0603 Sales@AIB.gd 473-405-0603 32 BUSINESS VIEW CARIBBEAN VOLUME 11, ISSUE 06