where institutional knowledge drives operational excellence, Hamilton points out. Both Jamaica Freight and Shipping and Jamaica Fruit and Shipping maintain a distinctly local focus in their hiring practices, though they remain flexible. “We hire local, not that we would be averse to hiring outside of local, but that has not presented itself recently,” Hamilton states. The culture emphasizes continuous improvement and customer service. “The effort is put on trying to delight the customer at all levels as much as we can,” Hamilton explains. “We’re always looking to innovate and trying to find ways to train the staff to ensure that the staff keeps as up to date as possible with what is happening.” This philosophy, the companies believe, proves to Anna Hamilton, CEO Jamaica Freight Shipping Co. Ltd 22 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 06
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