Puerto Rico. “We work with all the big world-class manufacturers like Amgen,” Conde says. These relationships face unique regional challenges that require specialized solutions. “One challenge in Puerto Rico is the cost of energy, which is quite expensive,” Conde notes. “We need to provide energy-efficient solutions through our partners, like high-efficiency filtration systems for pharmaceutical and biotech industries.” These extraordinary systems require specialized materials that meet strict industry standards. Working within Puerto Rico’s complex regulatory environment adds more complexity. “We have a nuanced relationship with the United States as a US territory, and many rules and regulations come from the federal government,” Conde explains. “Our customers operate under FDA requirements with regular audits, and we must comply with all those standards.” This compliance expertise becomes even more valuable when serving clients in other Caribbean nations with different regulatory frameworks. What distinguishes PSI in this competitive environment is a relationship-focused approach.“We seek to keep open channels of communication with our customers and suppliers,” Conde emphasizes. “Since our beginning, being honest with customers has been crucial. We understand sometimes there are things customers don’t necessarily want to hear, but they know when they talk to us, they’ll get an honest answer.” This transparency has created lasting client loyalty that transcends individual companies. “We take pride in knowing we have many customers who, even when they move between companies, keep calling us,” Conde says. “They know they’ll get not only the equipment and service they need but also the truth. We don’t bend reality to secure orders or 20 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 03
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