service contracts. That’s something our customers appreciate, especially when they encounter different standards elsewhere.” GROWTH STRATEGY AND REGIONAL EXPANSION Despite political and economic uncertainties in 2024, PSI maintains an optimistic outlook for continued growth. “We definitely aim to keep expanding our footprint throughout the region,” Conde says. “Our vision for the next five years is to further develop our presence across the Caribbean.” The company’s success builds on a team-based approach to market development. “We’ve been performing better year after year, and we have to credit our ability to expand through the Caribbean to our team members,” Conde reflects.“They are highly motivated. We have a collaborative atmosphere in the office, so we can address different sectors and work together on various projects.” The recent American election cycle created temporary hesitation in the market, affecting business planning. “This last year was somewhat challenging given our relationship with the United States. Being in an election year created uncertainty about what would happen and how the market would react,” Conde acknowledges.“But now with a new administration and many unknowns resolved, customers are getting answers about what the future looks like. We expect 2025 to get us back on track with growth that we hope will spread throughout the entire Caribbean region.” PSI’s expansion strategy has evolved based on market research and experience. While the company once planned to open offices in the Dominican Republic and possibly the mainland United States, they’ve 21 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 03 PHARMACEUTICAL SERVICES & INSTALLATIONS (PSI)
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