adjusted their approach.“In the Dominican Republic, we have plans to open an office there. It’s been more challenging than expected with all the regulatory requirements,” Conde admits. “COVID definitely set that back, but it remains in our five-year plan. We currently have a sales manager working directly with partners and customers there.” For other markets like Jamaica, PSI has found different approaches more effective. “Through our research, we’ve discovered it’s currently more efficient for us to partner with local companies like Automatic Controls Engineering,” Conde explains.“We’ve found this arrangement more effective from business and profit perspectives.” INNOVATION AND STRATEGIC PARTNERSHIPS Staying ahead in a specialized industry demands constant innovation, a principle PSI embraces through targeted investments in technology and training.“To grow, we need to align with new technologies and trends,” Conde says. “We train our employees and send them to different types of training sessions with our manufacturers.” These educational investments translate directly into client value.“Just yesterday we attended training with Watson-Marlow about their new technology that implements zero-waste filling of vials for pharmaceutical applications,”Conde shares.“That sort of innovation drives growth. When you can present these advancements and bring them to market, it helps customers grow—and if our customers grow with us, we grow with them.” Industry-wide digitalization, including artificial intelligence applications in production, represents another frontier PSI is exploring. Their innovation process centers on customer collaboration rather than isolation. “We move forward through direct contact with our customers, understanding their needs and communicating those to our manufacturing partners,” Conde explains. web fluxpumpsusa.com | email info@fluxpumpsusa.com tel (404) 691-6010 | toll free (800) 367-3589 300 Townpark Drive, Suite 130 | Kennesaw, GA 30144 DURABLE. EASY TO CLEAN. QUICK TO SERVICE. Drum & Container Pumps | Air Operated Diaphragm Pumps Centrifugal Pumps | Flow Meters | Batching & Metering Systems Quality equipment that lasts. FLUX PUMPS CORPORATION 23 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 03 PHARMACEUTICAL SERVICES & INSTALLATIONS (PSI)
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