Business View Caribbean | March 2020

50 BUSINESS VIEW CARIBBEAN MARCH 2020 In terms of the competition, Russell says that MC Systems competes favorably against other technology companies and sometimes even against the Big Four auditing firms: Deloitte, Ernst & Young, KPMG, and PricewaterhouseCoopers, particularly in the realm of technology consulting. “What makes us different, I think, is that we are more focused on continuous improvement and enhancement,” he avers. “A lot of time is spent on research and introducing new technology within the business community. That ensures that we remain relevant with the capacity to respond to the changing needs of our customers. That has been what has allowed us to be around for over 40 years. We continue to grow, focusing on that part of technology support. We’re a pioneer type of a company. A lot of time is spent understanding new technology and how it can be applied within business communities across the Caribbean. That’s the main difference. However it’s not just a matter of introducing technology - you have to have an understanding of the industry, and the customers, and their customers in order to ensure that an investment in technology creates value. That is our focus.” Because of that focus, many of MC Systems’ clients are obtained through word-of-mouth. “Referrals are the number one thing,” Russell states. “We have customer stories, so whenever we work on specific engagements, what we’ll find is that customers will refer us because challenges tend to be similar in industries. We General Manager, Dwayne Russell