Business View Caribbean | March 2021

124 BUSINESS VIEW CARIBBEAN MARCH 2021 win only as a team, there’s always a better way, and we always do the right thing. And one of the things we want to add to that now is customer obsession. Because years ago, business training would have said ‘we are here to maximize shareholder value,’ and that’s all that drove us. And when you look at 21st Century management, those things are really the end, but there’s a means behind the end. In other words, if we are customer obsessed, and we follow through on doing all of those things, all the right drivers, shareholder value is a fallout of those things.” Maintaining that approach can be difficult, especially when new people from other corporate environments join the company. That’s why Bryden pi has done training on what makes people happy. The company’s commitment to people extends beyond its own employees. It has adopted an orphanage and a homeless shelter, helping to