Business View Caribbean | May 2021

24 BUSINESS VIEW CARIBBEAN MAY 2021 go to the recording studio there. Many celebrities and fashion models stay here at R Hotel, as well, because of the privacy and the suites. We also have great shopping in Kingston – and food. A large variety of international restaurants with a Jamaican twist of authentic spices. Fresh Blue Mountain coffee, local pastries… It’s a gastronomic adventure!” BVC: How would you describe R Hotel from a staff perspective? Pike: “Since the beginning our corporate culture has been based on: “Happy staff, happy guests.” That’s a key element. As management, we believe in creating an environment for the team that makes them very comfortable (happy) and that will transcend to the guests. We train our staff to feel motivated by giving them the ability to make decisions. With a guest issue, they can fix it without having to go to management. We have conversations, we don’t shout or send