This architectural signature of suites without a fourth wall provides unobstructed views of the UNESCO World Heritage Piton mountains and the Caribbean Sea beyond. Each suite features a private heated plunge pool that guests can heat or cool according to preference, creating a seamless indooroutdoor living experience that captures the essence of tropical luxury. The resort’s approach begins well before guests arrive.“We try to learn about our guests before they come to the property,” explains Shay Renee’-Badal, Director of Sales. “Our reservations team and sales team gather information so that when visitors arrive, we already anticipate their needs. Our concierge team reaches out to discover what guests want to experience in St. Lucia, ensuring we know their expectations and can tailor their stay with us.” THE LADERA SERVICE PHILOSOPHY Ladera Resort’s exceptional reputation stems from a service culture that treats guests not as customers, but as extended family.“Our service is certainly what sets us apart,” Gandara emphasizes.“Most of our team members have been here for 15 years or more. They don’t treat you as a guest; they treat you like family. That’s our number one asset; the way we take care of our customers.” This family-oriented approach extends to the resort’s customer relationship strategy. The Ladera team creates tailored experiences for each visitor through carefully crafted packages targeting specific interests. “We’ve recently created specific packages targeting three different groups,” Renee’-Badal explains. “We offer experiences for the adventure seeker, guests seeking wellness, and those looking for a romantic getaway. These packages include the room plus different experiences that incorporate their interests, whether on-site or exploring the island.” Ladera’s 37 suites and villas sit 1,100 feet above sea level, providing panoramic views that serve as a stunning backdrop to personalized service. The resort’s small size allows staff to offer individualized attention rarely found at larger properties. “Our guest satisfaction rates speak to the effectiveness of our approach,” notes Renee’-Badal. “When you combine stunning natural surroundings with genuinely caring staff who remember your preferences from previous visits, you create the kind of emotional connection that builds lasting loyalty. We’re proud that many of our clients return year after year, not just for the views, but for the relationships they’ve built with our team.” AUTHENTIC ISLAND EXPERIENCES Ladera Resort transforms typical vacation activities 19 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 05 LADERA RESORT
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