Post-pandemic was actually one of our best years at Ladera,” Renee’-Badal reports.“I believe it was due to the fact that we are an open-wall resort, and guests could remain in their room and have a complete experience without having to leave.” The resort’s unique architectural design featuring suites with one wall open to nature inadvertently positioned it perfectly for travelers seeking space and natural ventilation during health-conscious times. This structural advantage, combined with private heated plunge pools and in-suite dining options, aligned perfectly with evolving guest preferences. The resort benefits from strong seasonal patterns, with highest occupancy during North America’s winter months. “Our peak season typically runs from November to April or May,” notes Renee’-Badal. This aligns with St. Lucia’s dry season, when visitors can best enjoy the island’s outdoor activities and spectacular landscapes. Ladera’s clientele remains predominantly North American, with a growing international mix. “Our main target market is North America right now, about 80-90% depending on the time of year,” Renee’-Badal states. “The UK is our second largest market, with additional visitors from various regions.” THE PEOPLE BEHIND LADERA The leadership team guiding Ladera Resort brings complementary strengths to the property’s management, combining international expertise with deep local knowledge. “What keeps me going is always the challenge to be better and to create something new,” Gandara shares. “What motivates me is renovating and continuously searching for what the new guest is looking for and enhancing the experience for our returning guests.” Gandara’s hospitality career began with early clarity about his professional path. “When I was 13 years old, I knew I wanted to work in hospitality. I knew for sure I wanted to work in the kitchen, so that’s where I started once I finished high school. From there, I went to hotel management school. I always knew from early on this was my calling.” 25 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 05 LADERA RESORT
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