Business View Caribbean | November 2020

39 BUSINESS VIEW CARIBBEAN NOVEMBER 2020 www.hillmangroup.com Congratulations Gorham’s! We wish continued growth for the next 80 years. Gorham’s Home Center GORHAM’ S LTD innovative, continually changing the way we do things, whether or not it’s through efficiency of bringing products in, streamlining our various product lines, or updating websites for online purchasing. Our objective is to be the leaders on the island and to constantly change to survive.” Gorham’s customer base is primarily made up of homeowners who are tackling DIY projects and renovations. With a vast selection ranging from lumber, paint, hardware and everything in between, they have the necessary supplies to get any project done. If a customer needs something that isn’t available in the retail location, it can be ordered through their online express service. Mackay shares, “We have a system where people come into the store and find things online and we will facilitate it getting to the island through our shipping containers.” This service also allows the company to track trends and adjust their inventory accordingly. “When we are doing online ordering for customers, we are looking for trends. If we see large numbers of people