Business View Caribbean | November 2020

76 BUSINESS VIEW CARIBBEAN NOVEMBER 2020 To the finest Chocolatier in the Milky Way! From Scoops: Makers of Devon House Ice Cream. Congrats! available on the worldwide web, but believes her product stands for itself. The way she conducts business also plays a part in her success. “My competitive advantage is that I’m fully involved with my customers and it gives that personal touch, which is very, very important here,” Smith stresses. “I always respond to my clients within the day and I think that has helped us tremendously. I’m trying to be very positive about what’s going to happen once we get settled back in again.” In the meantime, her retail business continues to attract customers with its delightful offerings of all things chocolate. “We follow all COVID protocols for all customers and employees entering our factory and people are compliant,” Smith notes. “We have certain protocols when you come into the store. We’re trying to do a lot of deliveries – they have really taken off here and we are also doing curbside pick-up so customers don’t have to come in.”