Business View Caribbean | Volume 8, Issue 11

10 BUSINESS VIEW CARIBBEAN VOLUME 8, ISSUE 11 designated as Montserrat Service Ready” A total of 24 tour guides, tour operators and taxi drivers participated in the workshop, which took on a hybrid format. The first two days consisted of classroom instruction done remotely, while Ms Mc Connie was in quarantine (as required by Montserrat’s COVID-19 travel protocols). The remaining days were a combination of classroom and practical sessions, where participants were assessed as they conducted tours around the island. “The programme was very well-received and participants have adopted a more professional approach in discharging their duties,” stated Rosetta West-Gerald, Product Development Officer at the Montserrat Tourism Division. She continued, “Many are quite keen to put into practice what they would have learnt over the past 8 days and we are also encouraging them to offer tours to the local community and to those nationals returning home who may have lost touch with Montserrat over the years. This would certainly enable them to sharpen their skills and continually improve their service delivery.” Montserrat’s borders are currently opened to fully vaccinated travelers arriving by air – the island still remains closed to cruise lines. There is a mandatory 5-day quarantine for arriving passengers; they are tested on day 3 or day 4 and released on day 5 once the results are negative. This training could not have come at a more opportune time, with our borders going through the second phase of its re-opening of her greatest achievements is the publishing of her own text for tour guide training, “The Cicerone – Presentation Skills & Professional Guiding Techniques”, now in its 8th edition of printing. Director of Tourism, Warren Solomon, noted: “This training could not have come at a more opportune time, with our borders going through the second phase of its re-opening. One of our objectives in making these training opportunities available to our stakeholders was to ensure that no one lost their edge during the period of inactivity when our borders were closed and successful participants would also be