Business View Caribbean | Volume 8, Issue 11

17 BUSINESS VIEW CARIBBEAN VOLUME 8, ISSUE 11 Company plans to hire 1,000 employees to meet growing demand for BPO digital services iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, recently announced the planned opening of its new contact center in the city of Chaguanas, Trinidad and Tobago. The new facility will increase the company’s nearshore footprint in Trinidad to three call centers and more than 2,000 omnichannel customer support jobs. “We are excited to expand into Chaguanas and introduce ourselves to the local community,” said Dr. William Huggins, Vice President of Operations IQOR EXPANDS NEARSHORE FOOTPRINT IN TRINIDAD AND TOBAGO ADDITION OF THIRD CALL CENTER IN THE CITY OF CHAGUANAS for iQor Trinidad. “Chaguanas offers us the ability to tap into over 40,000 digital and socially savvy Trinidadians that are well suited to deliver a great customer experience for the world’s top brands.” Chaguanas is roughly 30 minutes from Port of Spain, the capital of Trinidad and Tobago, and very convenient to the airport, hotels, and several colleges/universities including University of Trinidad and Tobago and University of West Indies. Located outside the Caroni Bird Sanctuary, iQor newest multi-level, 40,000-square foot facility features 600 seats, with expansions available, and employee-friendly amenities OPENING L INES