Business View Caribbean | Volume 8, Issue 11

19 BUSINESS VIEW CARIBBEAN VOLUME 8, ISSUE 11 Michael Donald, President of Island Industries Inc., Nassau, Bahamas: “Number one is that my family, and friends, and myself have stayed in good health. It’s been a tumultuous year. Business has been good, mostly due to the rebuilding after Hurricane Dorian, but that would be secondary to the health of loved ones.” Bobby Mahallati, Broker at London Foster, Miami Beach, Florida: “I would say to look at your business as helping others, as opposed to looking at your own success. Because, from experience, when you’re just looking at “I did this” and “I did that,” you actually become successful much slower than if you’re interested in providing more value to other people and helping them. That’s one of the biggest takeaways that I personally learned from 2021.” Jesse Scott, Manager of Steel-Framed Engineered Solutions, San Juan, Trinidad: “That if you don’t change your stroke, you’ll drown. You have to adjust and be adaptable. You can’t be rigid in this industry; you have to change the way you do business as the changes come. You cannot continue to do business as normal – there is no normal, thanks to COVID. You have to be willing to adapt, and shift, and find a different way. Then look at the results and use the data. The data has all the answers. And you have to take the customer feedback and focus on enhancing the customer experience. Power Question Now that we’re nearing the end of another ‘interesting’ year, Business View asked an array of executives, “What is the biggest positive you’re taking out of 2021?”