Business View Caribbean | Volume 8, Issue 11

9 BUSINESS VIEW CARIBBEAN VOLUME 8, ISSUE 11 T he Montserrat Tourism Division ended its 2021 tourism stakeholder training programme with a one-week workshop that focused on tour guiding, and tour and taxi operations. The course, which ran from October 25 and ended on November 2, was facilitated by Ms Kathryn Mc Connie from Tours Incredible which is based in Trinidad & Tobago. Ms Mc Connie has been in the hospitality and tourism industry for more than 30 years and in 1993 she made a significant contribution to the Tour Guiding profession through the development of the very first properly structured Professional Tour Guiding Course which was MONTSERRAT’S TOURISM TRAINING PROGRAMME ENDS WITH TOUR GUIDE TRAINING culturally appropriate for the region. In 1996, she collaborated with the Trinidad & Tobago Hospitality & Tourism Institute (TTHTI) to ensure that tour guides were assessed and certified by a recognized institution which eventually became ISO certified and accredited by the Accreditation Council of Trinidad and Tobago (ACTT). Ms Mc Connie is a Certified Hospitality Educator with the American Hotel & Lodging Educational Institute and the founding member of the Trinidad & Tobago Tour Guides Association. She is one of just three tour guides from the region who are members of the prestigious World Federation of Tourist Guide Associations. One OPENING L INES