industry standards rather than a regulatory body to be wary of. As part of this transformation, the BSJ invests heavily in digitization and automation to streamline its processes and improve service delivery. “We want to project ourselves as an institution of excellence,” Dr. Gooden states, envisioning the BSJ as a leader in quality services across the Caribbean and beyond. This digital overhaul will allow the agency to operate more efficiently and enhance its accessibility, making it easier for Jamaican businesses to engage with BSJ’s services and become more competitive globally. Central to the BSJ’s renewed identity is a cultural framework embodied in the acronym “CARE”— Customer Focused, Accountability, Responsiveness, and Excellence. “We’re really projecting an image of excellence,” Dr. Gooden emphasizes. The CARE framework is the Bureau’s promise to its clients and partners, an internal code that shapes every interaction and decision. As the BSJ moves forward, this customer-focused approach will redefine the agency as a proactive force in Jamaica’s economic development, a partner businesses can trust to help them meet international standards and grow their market reach. PREFERRED VENDOR/PARTNER n Jamaica Pre-Mix www.jamagg.com Jamaica Aggregates Ltd (JAL), a joint venture between Jamaica Pre-Mix and Holcim, is Jamaica’s leading aggregates producer. We supply high-quality sand and stone locally and for export to the Caribbean and Florida. Our materials are FDOT (Florida Department of Transportation) approved, further attesting to the excellent quality of our products. 24 BUSINESS VIEW CARIBBEAN VOLUME 11, ISSUE 11
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