Business View Caribbean October/November 2018

32 33 SOUTHERN REGIONAL HEALTH AUTHORITY to unveil the acronym C.A.R.E (Compassionate, Ac- countability, Respect, and Efficiency) to reflect its values and customer service commitment to the citizens of Jamaica. “We believe in efficiency, and efficiency not just in terms of our daily operations, but also on a macro level, so that one can be registered and admitted into the hospital, and have all of their needs addressed in the shortest amount of time possible, so that they are able to receive care and get on with their lives without much of their productive time being wasted,” says Bent. “We realized that waiting time is an issue, and one of the least appreciated elements of visiting the hospital. This is why we have recently upgraded our technology to assist in the process of reduc- ing the amount of time getting registered into the hospital, with the use of our current Electron- ic Patient Administration System (EPAS).” Bent says that the use of this system has cut the time of registering into the hospital from seven minutes down to two minutes. This pres- ervation, although an extremely efficient usage of time on the part of the hospital and its staff, was made primarily to assist in getting the patient registered faster and furthering the commitment to customer service by allocating staff and services that expediently addressed their needs with a com- passionate regard for their time and concerns. “We have a workforce that is qualified, dedicat- ed, committed, and one that goes the extra mile,” adds Human Resources Director, Mrs. Nicolette Thomas-Edwards. “We have employees that are quite innovative, and they stick to the task. And so, it is very important to note that the staff force is a commendable one, here at the Southern Regional PREFERRED VENDORS n Jamaica Bedding Company Limited www.jamaicabedding.com At Jamaica Bedding Company Limited, we are dedicated to providing quality sleep products no matter the need. Our line of Sani-care mattresses are specifically designed for hospitals and in- home care for persons who may be incontinent. We also make high quality inner spring mattresses, bedroom comforters, sheet sets, curtains, and luxurious furniture made from Jamaican Hardwood. Visit www.jamaicabedding.com to view our full collection. n National Health Fund (NHF) www.nhf.org.jm Health Authority. Bent agrees: “We have a team that is committed to lifting healthcare standards to the highest levels. And we want to always attract personnel of capable and relevant professionals that are seeking to meet the emerging needs of healthcare delivery.”Andrew Sinclair, Director of Finance, adds what he feels is the key to success within the organization “I hope I’m not being too forward, but I can’t help but mention that the reason that we have achieved the successes that we are experiencing are a direct reflection of the lead- ership that has been provided here at the SHRA by the Regional Director. The contribution that the Regional Director has made cannot be understated– insuring that high standards are achieved and that persons are held accountable to attain the high standards that he has put forward.” “We want to be known as an organization that embraces change, and that we value the worth and opinions of our team,” says Bent, in response. But perhaps most importantly, the professionals of the SRHA care deeply about the people they serve.“We have compas- sion,”he asserts, in conclusion,“and we will use compas- sion when working to meet the needs of the public.” Regional Director of the Southern Regional Health Authority, Mr. Michael Bent. As part of its strategic plan to continuously improve the delivery of quality health- care to patients and to also leverage resources, the SRHA is improving access to laparoscopic surgeries to residents in central Jamaica. Photographed are doctors performing laparoscopic surgery at the Percy Junor Hospital.