Business View Caribbean | October 2020

2 BUSINESS VIEW CARIBBEAN OCTOBER 2020 CONTENTS COVER itelbpo 1 LETTER FROM THE EDITOR 3 OPENING LINES CARIBBEAN EXCELLENCE: BEST OF THE CARIBBEAN 19 itelbpo Experts in navigating today’s CX challenges 27 NORTH EAST REGIONAL HEALTH AUTHORITY (NERHA) The best in community care BEST PRACTICES IN BUSINESS 37 SAGOMA CONSTRUCTION INTERNATIONAL A quality reputation 49 THE FLOWERS GROUP A legacy of Cayman excellence 59 INTERNATIONAL CONSTRUCTION MANAGERS LTD. Project management is the key 65 THE VENEGAS CONSTRUCTION CORPORATION Meeting new challenges 75 FIDES LIMITED Something old, something new 37 SAGOMA CONSTRUCTION INTERNATIONAL 77 FIDES LIMITED 19 itelbpo O C T O B E R 2 0 2 0