Business View Caribbean | October 2020

23 BUSINESS VIEW CARIBBEAN OCTOBER 2020 I TELBPO a smaller vendor where they have easy access to the leadership team and will be treated as an important client. Surprisingly, COVID-19 has provided a new opportunity. Epstein explains, “Being a smaller vendor, we’re not the lion’s share of any one particular client of ours; they have other vendors that they work with. But because they are looking for more diversity, and we have that with our delivery sites being in several different countries, we can provide that for them. So, that has opened another opportunity where in the past people may have only wanted to deal with the top three big name call centers, but now they’re looking to diversify because they don’t want to be in a position again where their entire system gets locked down due to 80 percent of their business being in the Philippines.” From a marketing aspect, itelbpo relies on PR as the best form of advertising and creating a strong brand presence in the marketplace. In addition, the company’s U.S. sales team is generating leads and bringing potential Shipping & Logistics Services to and from Jamaica All your cargo from a pin to a truck is safe with us