Business View Caribbean September/October 2018

42 43 Chrysler Jeep line, and in February 2018, the Mercedes Benz dealership was obtained.” To round out the portfolio, Harney Motors car- ries the luxury Lexus line under the Toyota brand, and heavy-duty Toyota ‘Hino’ trucks, while Ace offers Fuso Trucks from Mitsubishi. Harney notes, “The market here is not very large, so we have a lot of brands, but we try to keep the inventory quite lean and customers in this part of the world understand the situation. They like to customize. If you have something sitting here, there’s a high probability they’ll want it in another color with different specifications.We keep the most popular models, and a few high-end ones in stock, but if it’s not a fast-moving item, we tend to wait for HARNEY MOTORS LTD. the customer to come in to ‘build it’ themselves.” Customer service is a huge part of the business – a family-friendly experience – so, once you buy a car, hopefully, you’ll become a customer for life. All imported cars arrive by boat, roughly three to five months after the order is placed depending on the manufacturer’s location– Ja- pan, America, Korea, South Africa, India. Harney Motors Ltd. will provide financing for customer traded-in ve- hicles, which the banks may not want to finance because of the age of the vehicle. They only do limited financ- ing for new cars, with the exception