Business View Caribbean - Sept. / Oct. 2014

%XVLQHVV 9LHZ ‡ &DULEEHDQ ² 6HSWHPEHU ‡ 2FWREHU 0RQWVHUUDW The other venue is the once-abandoned Port Plymouth Jetty in the Exclusion Zone, which is now used primarily for export of sand/aggregate, thereby ensuring the island’s road network is not compromised by the weight of the large lorries. The facility provides 24-hour vessel-related operations for incoming ships, alongside its cargo delivery functions, which are available between 8 a.m. and 4 p.m. daily and in other hours on an overtime basis as needed or upon customer request. A passenger ferry to Antigua operates four days a week, except for a month in the Christmas/festival season where daily trips are the norm, and revenue is also generated through equipment rentals – cranes, forklifts, etc. – for use on the island. In the short term, O’Garro’s focus has been on improving theport authority’s internal culture, both relating to the atmosphere in the workplace and the efficiency with which it operates, as well as the way its employees interact with the public. “The values and culture here are built around customer service, teamwork, accountability and respect for employees,” he said. “That’s not to suggest those values werenotpartoftheoperationpriortothecommencement of my tenure, but it is part of my mandate to strengthen all those values and generally improve the culture of the organization. “I want to make sure the workplace is a satisfying one, because, as researchshows, satisfiedandhappyemployees produce at a higher level than those with grievances.” 0RQWVHUUDW 6HSWHPEHU ‡ 2FWREHU ² &DULEEHDQ ‡ %XVLQHVV 9LHZ