sept-2017c

68 69 AirWatt is one of Jamaica’s premier family owned manufacturing and distribution companies. Our company has been serving the Jamaican people since 1977. We have a long list of customers and an unsurpassed track record of excellent customer service and products of only the highest quality. Products Include: Mops Brooms Brushes Household Plastics Garbage Bags Garbage Containers Food Storage Bags Industrial Wringer Buckets Safety Supplies Water Boots Contact Us For More Info: 4 Carifta Avenue, P.O. Box 387, Kingston 11, Jamaica W.I. (876) 923-7570 (876) 923-6388 “Cleaning Jamaica for over 40 years” www.airwattjamaica.com MANUFACTURING CO. LTD. and contractors.Our ten H & LTrue Value stores focus on individual DIYers, tradesmen, and some contractors, and our five H & LAgro stores focus on the agricultural industry.We have about 450 employees in all.” BVC: What are the keychanges you’remaking? LD: “One of the biggest things we’re doing this year is a significant investment in people, as well as systems and processes.Our employees decided on a group of core values that should mean the most to us as a business.We’ve also defined what we call the culture–the attitudes, the approach to working with each other,with our suppliers, with our customers.We’re investing in the people; HARDWARE & LUMBER LTD. doing a lot more training; rebuilding our approach to customer en- gagement along the lines of product knowledge and the right kind of customer experience. “We’ve also done a lot of customer research, and incorporated what they want in our redesign of the brand, and the look and feel of our organization.That becomes a big component of what we’re doing going into 2018. “The third thing,we made a large investment in the systems we use to deliver services to our customers, and howwe manage cus- tomer information; howwe get more efficient at moving inventory; what variety and quantity of products we carry, so we don’t have stock outs.As we say, our customers can always get what they want in our stores–from a pin to an anchor–and the products are all merchandised correctly. “So,we are on a clear path fromwhere we are now, and what we want to achieve in the next 18 months.” PREFERRED VENDOR n Air Watt Manufacturing Co. Ltd. www.airwattjamaica.com