Business View Caribbean | Volume 8, Issue 9

31 BUSINESS VIEW CARIBBEAN VOLUME 8, ISSUE 9 BL INDS DES IGNS L IMI TED customers didn’t want them going into their homes. “So we had to make great use of social media and emails to help them measure,” says McKoy. “And we would guide them. We pretty much did online consultations and it worked for a good while until they started to get a bit more comfortable with the protective gear. Then they would allow us into their homes and offices again.” Accessing raw materials was difficult because suppliers would run out and couldn’t replenish their stock from whatever country it came from, and then that would affect Blinds Designs. McKoy recounts, “So we tried to encourage the customer to either wait, depending on the timeline, or if not then they would choose a substitute that we had available. We keep a lot of inventory on hand, but it is difficult because we do everything custom. Most of the time the customer is open to substituting something