Business View Caribbean | Volume 8, Issue 9

46 BUSINESS VIEW CARIBBEAN VOLUME 8, ISSUE 9 are so important now. Self-expressers can request all of their amenities via chat, can have conversations with staff via chat, without having to interact with someone face to face. They can check in 24 hours in advance and use their phone to open their room. In addition, Wi-Fi is provided free throughout the hotel. “For business guests, we also have audio-visual needs provided as part of the meeting package,” says Nieves. “You just have to bring your computer and it’s ready to go with integrated sound and images – all set to plug and play. And all our rooms have wireless capability, so when you connect to the screens and the sound you can simply connect to the network and access everything you need to conduct your meeting, seamlessly.” When it comes to marketing, being part of the Marriott International portfolio allows Aloft San Juan to leverage a great network of global vibe in the lobby and everything it offers. The feedback we get back from guests is that they love the ambience and that’s what we’re going for.” EL DISTRITO T-Mobile had to open in phases because of COVID but it is now fully operational, including the Coca-Cola Music Hall – a concert venue that accommodates up to 5,000 people. Nieves explains, “I think that’s one of the reasons why the ownership group chose the Aloft brand, because the brand passion points are music, design, and technology. So being in this avant garde design of the complex, we were the first ones to showcase what the capabilities are with bringing the Aloft brand into play. The technology piece and the focus on music is going to be an amazing synergy for us.” Technology is another important element at the hotel. Guests access their room with a mobile key, just one of the touchless experiences that