Business View Caribbean | September 2022

72 BUSINESS VIEW CARIBBEAN VOLUME 9, ISSUE 9 the pipeline, the staff at Papagayo continue to place emphasis on the importance of cleanliness in all the hotel, villa, and resort amenities. This remains especially important for the flight crew affiliated with the resort that continuously brings in guests. “We have the crew of KLM in-house and that means that they have fairly severe rules for cleanliness and food handling,” Slier explains. “If a pilot of one of the key persons on a flight gets ill in our hotel, then the flight can’t leave and that brings a lot of costs for the company. For that reason, KLM check us on a regular basis and cleanliness is held to a very high standard here.” Looking ahead, both Slier and Musschenga agree that the key focus for Papagayo Beach Resort over the next few years will be on the renovation side. The renovation of the Beach Club will take three months and will be done before December 1st, 2022. “We will be up and running before the high season in December starts,” Slier says, adding, “What we want to achieve now is to make a unity of everything – for everything to have the same style and experience. For me, the main focus is to implement the renovation and to also train staff and work on menu cards, which for the next three years will provide enough on my plate.” “We want a total product upgrade. It is also about the service and the experience. We want you to experience a five-star product at Papagayo Beach Resort; very upscale, very good service, good food, nice environment, and really, really up to par. We will always strive to be the most trendy hotspot of the Caribbean that focuses on service, design and cleanliness,” Musschenga concludes. PREFERRED VENDORS/ PARTNERS n Williburger Club www.williburger.club n Jan Thiel Security www.janthielsecurity.com n First Impression Services BV administratie@firstimpressionservices.org n Maduro & Curiel’s Bank N.V. www.mcb-bank.com