The contracting portfolio reads like a tour of Trinidad’s most significant infrastructure. “We’ve refurbished the Parliament, done the Government Campus Plaza buildings, which are 23-story towers including the Ministry of Legal Affairs and the TTIR Tower,” Anton details. “We’ve done the teaching hospital in San Fernando, refurbished sporting facilities like Dwight York Stadium in Tobago, the Brian Lara Cricket Academy, and Skinner Park facility.” These flagship projects point to the company’s capabilities in complex commercial plumbing systems, while the maintenance contracts with institutions like Parliament and RHAND Credit Union provide steady revenue streams that stabilize cash flow between major construction projects. TECH-FORWARD TRADITIONS Anthony James Plumbing has embraced digital transformation through FieldPoint software, a field service management platform that streamlines operations from work orders to inventory tracking. “We use FieldPoint service applications, and we’re happy with them. We’ve been using FieldPoint since 2021, which is one of the enhancements that came out of Covid,” Anton explains. “Even though COVID was so difficult, it was an opportunity for us to look and see where we could do better... And this is one of those areas.” “We can share information with the customer in real time. We can load up work orders, and our team doesn’t have to get a written work order from the office before they leave. They can pull it up and get a notification that says, ‘Okay, you have a new work order, we need you to get to this job, and this job is a priority.’ And then somebody at the office admin can even change it up and say, ‘okay, we need to reschedule this job,’ and that happens all in real time.” “We also have a rigid snake camera because here in the islands, we have to go and see what’s going on in sewage lines. So, we have that CCTV capacity as well. We have machines to clear any chokes, we use Pro Press coupling,” Anton notes. The marketing approach balances modern digital presence with traditional networking. “We have Anthony James Plumbing on Facebook and 18 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 09 MITED
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