smaller plumbing businesses compete against larger franchises, which command less than 5% of total market share despite their visibility. “We are a family in service and internally we want to invest in our people. Unlike any family, there are conflicts and disagreements, but there’s warmth and harmony and taking care of each other,” Anton explains. “People want to work with us because they know we are going to take care of you, we take care of each other, and they know that at the end of the day, this is family.” The company maintains connections with former employees who have started their own businesses. “I’ve had a call from that guy a couple of weeks ago saying, ‘Hey, do you have this material? Can I come buy it, or do you have this piece of equipment that you can lend to me?’ And it’s like, ‘Yeah, sure, it’s not in use.’” Safety protocols include job safety analyses and method statements, while the company provides uniforms and appropriate equipment for different tasks. The supplier network operates on similar relationship principles. “We are very relationshipbased.That family energy does not extend internally only, it’s also external,” Anton notes. Porters AgriIndustrial is a key partner. “That’s a company that deals with pumping info@watersourcett.com We deliver reliable, heavy-duty solutions for commercial applications. It is important to us that we work closely with our customers to find solutions that are tailored to their specific needs. Contact us today before starting your�next�project! 20 BUSINESS VIEW CARIBBEAN VOLUME 12, ISSUE 09 MITED
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